1. Beyond 2010: Does increasing service work lead to more (psychosocial) risk, including violence and harassment? 2010: does increasing service work lead to more psychosocial Irene Houtman, Seth van den Bossche & Karin Jettinghoff TNO Work & Employment ?

3. The ‘world’ of work is changing: service work increasing Source: Eurostat

5. Quality of work in health care & social services Source: EWCS EU-27

6. Quality of work in education Source: EWCS EU-27

7. Quality of work in Public Administration Source: EWCS EU-27

8. Quality of work in the hotels & restaurants Source: EWCS EU-27

9. Quality of work in financial services Source: EWCS EU-27

10. Quality of Work in Trade (retail, wholesale)

11. Quality of work in land transport Source: EWCS EU-27

13. Change in risks (excl. violence) by sector 1995-2005 Source: EWCS  Job demands Agriculture, hunting and forestry + fishing  Manufacturing & mining and quarrying  Ambient and ergonomic conditions, job demands Construction  Ambient, weekend work Financial intermediation  Working hours, Job control Electricity, gas and water supply   Working hours Job control Wholesale and retail trade, repairs   Working hours Skilled work Transportation and communication   Working hours Job demands,Job control Hotels and restaurants  Working hours Other services  Job control Public administration

14. Change in physical violence by sector Source: EWCS  4,2% Total  0,9% Agriculture, hunting and forestry + fishing  1,3% Manufacturing & mining and quarrying  1,6% Construction  2,2% Real estate and business activities  2,3% Financial intermediation  2,7% Electricity, gas and water supply  4,1% Wholesale and retail trade, repairs  5,2% Transportation and communication  6,5% Hotels and restaurants  7,3% Other services  7,9% Public administration trend Prevalence ‘95-’05

15. Client contact & physical violence (EWCS)

16. Client contact by year of interview Source:EWCS

17. Multivariate explanation of violence ratings 0.93 1.29 1.64 1.49 1.07 1.13 2.08 0.47 1.40 1.12 1.48 1.79 1.58 0.97 1.24 2.30 0.50 1.48 Female (ref. male) Age <25 (ref. >54) Age 25-39 (ref. >54) Age 40-54 (ref. >54) Hours 36-40 (ref. <36) Hours >40 (ref. <36) Countr. IER & UK (ref. continental) Countr. Southern (ref. continental) Countr. Scandinavia & NL (ref. continental) 1.27 1.40 OR 1.96 4.44 1.37 1.53 OR Client contact (25%-75%) (ref. never) Client contact (always) (ref. never) Wave_2000 (ref. 1995) Wave_2005 (ref. 1995) Variable