1. For audio, it is recommended you dial in A copy of the slide and the recording will be available post webinar Audio: 1-877-668-4493 Access Code: *** *** *** Event Password: 1234 WebEx Support: 1-866-863-3910
Team Building Magic The Secret Behind High Performing Teams
October 15th, 2014
Paula CALDERON
Talent Management Solutions Consultant
2. AGENDA
2. What Is A High Performing Team?
3. How To Create A High Performing Team
Conclusion
Questions And Answers
1. What Is A Team?
2
4. Five Steps To Building Your High Performing Team
3. 1. What is a Team? Definition
“A real team is made up of a group of people who share a passion for a common and collective goal.
They know that achieving the goal demands a high level of interdependency amongst team members, as it is something that can only be accomplished together.
There are also clear and stable boundaries so that membership is not constantly changing, and it is easy to tell who is on the team.”
- Adapted from J. Richard Hackman, Groups that Work (and Those that Don’t)
3
4. 2. What is a Team? Definition
►Performs at an elite level,
►Extraordinary results,
►Not seen as a separate activity but is integrated into every action, interaction and communication.
4
5. 1. What is a Team? Why a team?
5
Multiple people with different skills and abilities
Specific problem or opportunity
Maximise SYNERGY
6. 2. What is a High Performing Team? Comparison
6
High performing team
Under-performing team
Clear and unifying goal
Each member is doing what they love
Is solution focused
Extraordinary results
Positive, exciting, engaging team culture
Members acknowledge each other’s contributions
Deliver honest, timely feedback
Get to know each other very well
High levels of trust
Unclear goal
Work is not enjoyable
Problem focused
Results are mediocre
Negative, blame-based culture
“Closed door sessions”
Team members stay distant
Low levels of trust
7. 3. How to create a High Performing Team
Does the team have a clear, unifying goal identified?
Does the team have the right people in place, especially the right leader, to achieve this goal?
Does the team have the tools and skills to “play” well together?
7
8. 8
Clear, unifying goals
Get the right people in place
Choose the Right Leader
Getting the team to play well together
3. How to create a High Performing Team
9. 9
1. Clear, unifying goals – What are we here to create?
►Common purpose
►Sense of direction
►Reference point
►Measure progress
►Individual goals
►Group goals
►Relevant
►Less stress
►Less error-prone and uncooperative
3. How to create a High Performing Team
10. 10
2.1 Get the right people in place - “Who’s on first?...”
“Leaders of companies that go from good to great start... by getting the right people on the bus, the wrong people off the bus, and the right people in the right seats.”
- Jim Collins, Good to Great
3. How to create a High Performing Team
11. 11
2.2 Eight roles individuals can play within a team
Practical type
Consulting type
Driving type
New ideas type
Catalyst type
Critical judge type
Supportive type
Detail type
3. How to create a High Performing Team
12. 12
2.3 Assessment Tools
Strengths and weaknesses of current teams
Who best to have on newly formed teams
Focuses on team objectives
Optimizes team composition based on the goals of the team
3. How to create a High Performing Team
13. 13
3. Choose the Right Leader
High Task Orientation
Balanced Leadership
High Relationship Orientation
The “task master” gets the job done at any cost but burns bridges along the way.
Success is difficult to replicate.
Moves task and relationship forward with velocity to achieve consistent extraordinary results.
The leader is loved by the team. Creates an enjoyable team environment, however the job doesn’t get done as well.
3. How to create a High Performing Team
14. 14
4. Chemistry – Getting the team to play well together:
Sixsense’s Relationship Lifecycle
Honeymoon
New team working together
Hairline Fractures
Teams have worked through more than one project
Breakdown
Teams have been working together for an extended period
What’s Happening
• Setting tone for the relationship
• Testing if promises kept
• Belief that things will be better this time
• Work satisfactory
• Frustrations noticeable
• Confusion
• Unmet expectations
• Work never good enough
• Meetings unproductive
• Scrutiny, control emerges
• Win/lose arguments & blames
Typical Actions
• Haven’t worked together long enough to work on our relationship
• Things should improve on their own
• Avoid honest dialogue
• Sidebars and complaint sessions
• Guarded conversation
• Withdrawal
• Look to change personnel, to someone else to fix things
• Arguments get personal
3. How to create a High Performing Team
15. 4. Five Steps To Building Your High Performing Team
15
Create a Charter of Agreements
Building Trust
Be Proactive
Generating Feedback
Healthy Conflicts
16. 16
1.Create A “Charter Of Agreements”
It outlines behaviours that are acceptable and unacceptable as the team works together.
Frequency of meetings
Mandatory Attendance
Responsibility
Roles in team meetings
Feedback
4. Five Steps To Building Your High Performing Team
17. 17
2.Building Trust – The Trust Account
WITHDRAWALS
DEPOSITS
Breaking promises
Unkindness, discourtesies
Violating expectations
Disloyalty to the absent - gossip, rumours
Pride, conceit, arrogance
Defensiveness
Placing blame
Keeping promises
Kindnesses, courtesies
Clarifying expectations
Loyalty to the absent
Acknowledgment
Sincere apologies
Being open to feedback
4. Five Steps To Building Your High Performing Team
Source: “The 7 Habits of Highly Effective People” - Steven Covey
18. 18
3.Be Proactive
•Blame their circumstances on others
•Make excuses and withdraw in the face of challenging situations
•Use words like “There’s nothing I can do”
Reactivity
•Take actions themselves to achieve goals and build relationships
•Stay focused on the desired result even
•Understand that they always have choices
Proactivity
4. Five Steps To Building Your High Performing Team
19. 19
4. Generating Feedback
“You cannot improve your life, your relationships, your
game, or your performance without feedback.”
- Jack Canfield, The Success Principles
4. Five Steps To Building Your High Performing
Team
20. 20
5.Healthy Conflict
Healthy Conflict
Unhealthy Conflict
Conflict over ideas on how to achieve the team’s goal
Questions spring from genuine curiosity
Mutual respect is maintained
Conflict over personalities
Questions are more like cross- examinations
Ego-based personal attacks
4. Five Steps To Building Your High Performing Team
21. 21
Where To Start Creating Magic?
Nothing speaks louder than the action you take!
4. Five Steps To Building Your High Performing
Team
22. CONCLUSION
►Real team building is a process that works
►Definition of a clear, unifying goal
►Have the right people in the right roles
►Use a proven assessment tool to help you understand your team’s strengths and weaknesses
►Respect the 5 steps to building your high performance team
►Have the spirit of continuous improvement
22
23. FREE OFFER
•We’re offering a free 30-minute Consultation that will include:
–Complimentary Drake P3 Personality Profiling assessment
–Personalized debrief on how your behavioural tendencies can impact your leadership style and effectiveness
Contact Paula to take advantage of this exclusive offer!
pcalderon@na.drakeintl.com
416.216.1094
25. THANK YOU FOR YOUR PARTICIPATION
Paula Calderon
Talent Management Solutions Consultant
pcalderon@na.drakeintl.com
(1) 416-216-1094
Team Building Magic The Secret Behind High Performing Teams