This talk discusses BSM and how RealOpInsight (http://realopinsight.com) can help address that in a context of cloud computing. Cloud changed the way of thinking IT. Everything is now a service, yet most of monitoring systems still lack to support this change. What leads to bring a gap between IT and business.

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Business Service Monitoring
Challenges for Clouds
Rodrigue Chakode
PhD, R&D HPC/Cloud Engineer
DevOps, Leader @RealOpInsight Labs
Solutions Linux
Paris, May 2014

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10000-feet View of Today's IT
● Increasing huge number of items to monitor
–Servers, routers, processes...
● Sysadmin-centric free monitoring systems
–Nagios & co, Zabbix, Zenoss...
–Low-level probes, dashboards & alerting systems (Ping,
CPU, memory processes...)
–False/irrelevant alerts

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The concern of false alerting
Impression
Fact

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“Too many alarms kill alarm”
S. Bortzmeye
Data is good, but information is better

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Don't be confused: we, ops managers,
CEO... need clear information !

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Traditional monitoring fails to
Link IT to Business

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Cloud implies new ways of thinking IT:
Focus on business
● Service/application-centric
–High constraints on QoS
and SLA
● Leased resources
–Delegating management
–Multi-tenancy

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“Prioritize and orchestrate work based on
business needs”

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Business Service Monitoring (BSM)
● Add intelligence in the monitoring
–Quick assess how each incident impacts your business
● Business impact vs Low-level incident
–Prioritization of incidents
–Delegating management, multitenancy...

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How a failure actually impacts your
business ?

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RAID 0
(striping) RAID 1
(mirroring)
Business Impact

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More about business impact
● Merchant-site● Redundant databases

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Benefits of business service
monitoring?
● Reduces downtime by up to 75%
● Delivers services up to 30% more efficiently
● Credit: http://www.bmc.com/solutions/bsm/

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BSM is a Discipline, and Every IT
Environment is Unique

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BSM => deal with dependencies

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About Dependencies
● A business service may depend on :
– IT items (discs, processes, ping...)
– And/or other business services
– E.g. Streaming ← Web Server ← Databases ← Network ←
Operating System ← Hardware Devices...

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BSM => flexible incident management
● Data collection: only what is useful
–Delegating management, multitenancy, op-centric
views...
● Specific algorithms for aggregating and propagating
severities
● High-level notifications

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“Takes the IT you already have, and adds
to it the visibility and control of a unified
platform”

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Use case: RealOpInsight
● Versatile open source BSM toolkit
– Support to Nagios, Zabbix, Zenoss, Shinken, Centreon, Icinga,
Naemon, GroundWork, op5...
– Multi-sources, multi-backends
● Easy to deploy, easy to use
– Binaries, repositories, VM images
– Cross-plaform (OS X, Windows, Linux), GUI and Web-based user
interfaces
● http://realopinsight.com

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At-a-glance dashboard
● Global overview of business services
healthy
● Summary via thumbnails, tab status,
tooltips, latest open events feeds
● Web UI fully compatible with mobiles

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Detailed View
● Interactive treeview, map, event
console and chart
● Custom severity aggregation and
propagation rules
● ...

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Business Views as Descriptive and
Interactive Dashboards
● XML-based description
–Native WYSIWYG editor
● Dynamic dashboard
generation

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Flexible Architecture thanks to
API-based integration

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Nagios & co-based Integration
Service description
Service selection in RealOpInsight
host_name/service_description
Set the access to the remote API
– ngrt4nd/Livestatus

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Zabbix Integration
Trigger in Zabbix
Trigger selection in RealOpInsight
host/trigger_name
Set the Access to the Zabbix API
– JSON-RPC (http/https)

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Zenoss Integration
Component in Zenoss
Component selection in RealOpInsight
device/component_name
Set the access to the Zenoss API
– JSON API (http/https)

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Demo?

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Rodrigue Chakode @ About.Me
● PhD, HPC/Cloud R&D Engineer @SysFera
● DevOps, IT Monitoring Craftsman @RealOpInsight
● OpenNebula Contributor
– Community Lead@France
– Addons: oneInsight, SVMSched
● Links
– Http://linkedin.com/in/rodriguechakode
– http://slideshare.net/RodrigueChakode
– http://realopinsight.com
– https://github.com/OpenNebula/addon-oneinsight
– http://wiki.opennebula.org/ecosystem:svmsched

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Monitor at scale with business focus
Thanks, Q/A ?
@realopinsightFind me there