Pourquoi l'expérience IT de vos utilisateurs sera votre priorité en 2017
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Atelier ROOMn 2017, Monaco 8 mars 2017
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Pourquoi l'expérience IT de vos utilisateurs sera votre priorité en 2017
- 1. Pourquoi l’expérience IT de vos utilisateurs sera votre priorité en 2017 Vincent Bieri vb@nexthink.com +41 79 830 21 81
- 2. 22 min Soit plus de 2 semaines par an!
- 4. Difficile d’améliorer l’expérience IT Monitoring Sondage Support
- 5. Une autre gestion de l’expérience utilisateur
- 6. Satisfaction Analyse temps réel Productivité Feedback utilisateur Mesures de performance Efficacité Intelligence collective
- 7. Indicateurs stratégiques Diagnostics temps réel
- 8. Etre plus productif avec votre IT
- 10. Indicateurs stratégiques Diagnostics temps réel SAP indisponible pour certains utilisateurs…
- 11. Indicateurs stratégiques Diagnostics temps réel
- 12. Optimiser le passage à Office 365… Indicateurs stratégiques Diagnostics temps réel
- 13. Indicateurs stratégiques Diagnostics temps réel
- 14. Choisir le modèle de laptop adéquat… Indicateurs stratégiques Diagnostics temps réel
- 15. Indicateurs stratégiques Diagnostics temps réel
- 17. Café, démonstration et…couteau suisse!
Notes de l'éditeur
- The focus has shifted. In the evolving, hyperconnected digital workplace end-users are priority number one: Are they engaged? Satisfied? Does technology work as they expect? Can they seamlessly access the tools and resources they need? As a result, the role of IT teams and CIOs has undergone a significant transformation: It’s no longer enough to respond quickly when issues emerge or implement predictive maintenance and security plans. Now, tech specialists must respond to user needs — before they know they need them — to empower corporate futures. But abstract expectations are one thing; how do companies embrace the emerging value of end-user experience?
- Consider the findings of a recent Robert Half Technology study, which discovered that employees spend an average of 22 minutes every day dealing with IT-related issues. From apps not working as intended to poor network performance or authentication and access issues, workers are losing almost two weeks per year in productivity. Executives, meanwhile, are often bogged down in data-heavy reports that don’t accurately reflect current IT issues or offer actionable solutions — in effect, they’re forced to manage the fast-moving digital workplace while standing still. Even more worrisome? Most IT issues don’t happen in isolation. What seem like one-off performance problems or risk factors may produce a cascade effect that quickly compromises your network at large. The solution sounds simple: Spot the first occurrence and implement controls to stop the spread ASAP, but what does this look like in practice?
- It all boils down to discovering more about your end-users. With many IT pros and CIOs are more familiar with routers and servers than staff experience, it’s impossible to get an accurate read on emerging IT issues. Just as digital workplace users now expect visibility into their own tech environment, CIOs need the same upgrade to monitoring and analytics technologies — a way to discover what’s happening across the end-user network anytime, anywhere.
- It all boils down to discovering more about your end-users. With many IT pros and CIOs are more familiar with routers and servers than staff experience, it’s impossible to get an accurate read on emerging IT issues. Just as digital workplace users now expect visibility into their own tech environment, CIOs need the same upgrade to monitoring and analytics technologies — a way to discover what’s happening across the end-user network anytime, anywhere.
- Enabling IT departments and businesses jointly deliver greater IT experience to their end-users and customers A great experience is not only a working comfort, it’s a business advantage with : efficiency gain, productivity improvement, and reduced costs