5. 5 5
Le WiFi est un des
équipements les plus
recherchés par les clients
dans les hôtels, la
gratuité est un facteur de
décision
6. 6
Le marché évolue, avec le
passage de la génération de
baby-boomer à la génération Y,
avec des exigences qui sont
différentes!
Un WiFi fiable, c’est obligatoire
pour tous les clients, jeunes ou
vieux.
9. 9
D’équipements seront
connectés à internet
20Milliards
….et plus de
D’après Gartner, il y aura 26 Milliards d’équipements connectés en 2020, d’après
Cisco 50 Milliards, pour Intel, 200 Milliards et IDC parle de 212 Milliards. Quoiqu’il
en soit, les chiffres sont impressionnants!
16. 16
Les hôtels qui choisissent les
dernières technologies et qui
installent des plateformes pour
faciliter les communications de
leurs clients seront plébiscités
par la nouvelle génération de
voyageurs
Challenge :
Today’s hospitality customers demand quality Wi-Fi service.
More than connectivity, hospitality businesses must provide robust, secure, and flexible access for a variety of devices and services.
Solution/technology:
The changes of connectivity requirements in these places are not to be solved by just adding a few more Wi-Fi access points. Issues like shifting the device management mindset to user-centric access management and tiered-services, optimization and improvement of overall performance, security threats from different devices and new applications all need to be considered and taken seriously.
With our outstanding competence in switching, WLAN, security and routing products, Zyxel Communications is one of the few leading companies capable of presenting comprehensive solutions to counter these new challenges.
- Powerful PoE switches simplify the deployment of access points, surveillance, and IP phones through just one RJ-45 cable.
- ZyXEL provides ceiling mount, wall plate, and small detector access points for various functions throughout hospitality areas. All blend perfectly into hotel environments, even guest rooms.
- ZyXEL gateways help hospitality businesses provide captive portals for guests accessing the Internet.
Gartner, Inc. forecasts that 8.4 billion connected things will be in use worldwide in 2017, up 31 percent from 2016, and will reach 20.4 billion by 2020. Total spending on endpoints and services will reach almost $2 trillion in 2017.
Regionally, Greater China, North America and Western Europe are driving the use of connected things and the three regions together will represent 67 percent of the overall Internet of Things (IoT) installed base in 2017.https://www.gartner.com/newsroom/id/3598917
At the forefront of this is the need to physically connect devices to the internet to use online service, connect to social media, stream content or just plain old surfing and email. Its estimated that there will be 5 billion people and business and over 20 billion devices connected to the internet by 2017. Just to put that in context in 2015, there were less than 10 billion Wi-Fi enabled devices on the planet.
Hotel guests have ever-increasing demands for a reliable wireless connection. Over the years many hotel wireless networks have become dated or unstable, leading to poor customer service. Whether it’s the fact that hotels are increasingly being used as virtual offices, or the fact that guests now demand to be able to complaining about poor WiFi speeds, a fast and safe wireless network is essential for hotels to compete. In fact, hotel WiFi usage has changed greatly in the last few years. Guest requirements used to be as simple as downloading emails, but now people want to stream films, box-sets or live sports – and they need their hotel’s wireless network and internet connection to support this. It’s also essential for your own internal network of devices to be as efficient as possible, enabling you to provide the best possible service. The benefits of providing an exceptional hotel WiFi connection include: • Improved customer reviews on sites such as TripAdvisor. • Access to customer data – emails or social media information – to support future marketing opportunities. • Increase in business customers using hotel facilities for stable network access. • Improved customer satisfaction and loyalty due to fast WiFi speeds. • A potential revenue stream in itself if charging. • Efficiencies for the hotel itself if it’s set up to make use of modern technology – i.e. staff members have devices and receive notifications when guests check out. • Be ready for Smart technology – connected devices and the Internet of Things – entering the hospitality industry.
Everything about the physical environment is critical when planning hospitality wireless network.
What materials were used to construct the building or buildings you are planning to have wifi in? Is it reinforced concrete, stud construction, cinder blocks, brick, plaster, drywall?
In some specific environments, you might even run into areas that have lead-lined walls. Or in kitchen areas you usually see a lot of metal materials .
Different materials have a different impact on RF signal, knowing whether your building is made from brick or drywall will impact the performance of your overall WLAN design.
Understanding where the most important rooms or spaces are within your building or environment is also critical. In a hotel for example, you generally find the foyer and meeting areas are the most critical.
The primary way to access your network is through mobile devices, which means we need to match a venues wireless network design to the devices that will be connecting to it.
How many devices will be accessing the network? 10? 50? 2,00? More? And is that going to be largely laptops, tablets, phones? More than ever, understanding what users are going to do on the network is really important. What’s the mix of Business and leisure guests? Business users are likely to use applications like Salesforce, Netsuite, and Oracle, or communications tools like Skype wireless VOIP all of which are bandwidth heavy. Leisure users, are more likely to be watching Netflix, You Tube, Spotify or Amazon Services.
It is important to understand what kinds of applications your network will be supporting; because just like with the devices being used, each application impacts the performance of your network differently and requires different network resources to operate properly.
Hotel guests have ever-increasing demands for a reliable wireless connection. Over the years many hotel wireless networks have become dated or unstable, leading to poor customer service. Whether it’s the fact that hotels are increasingly being used as virtual offices, or the fact that guests now demand to be able to complaining about poor WiFi speeds, a fast and safe wireless network is essential for hotels to compete. In fact, hotel WiFi usage has changed greatly in the last few years. Guest requirements used to be as simple as downloading emails, but now people want to stream films, box-sets or live sports – and they need their hotel’s wireless network and internet connection to support this. It’s also essential for your own internal network of devices to be as efficient as possible, enabling you to provide the best possible service. The benefits of providing an exceptional hotel WiFi connection include: • Improved customer reviews on sites such as TripAdvisor. • Access to customer data – emails or social media information – to support future marketing opportunities. • Increase in business customers using hotel facilities for stable network access. • Improved customer satisfaction and loyalty due to fast WiFi speeds. • A potential revenue stream in itself if charging. • Efficiencies for the hotel itself if it’s set up to make use of modern technology – i.e. staff members have devices and receive notifications when guests check out. • Be ready for Smart technology – connected devices and the Internet of Things – entering the hospitality industry.