8D report form for all people would like to know how handle a complete 8D report. You are welcome to ask me some details.

1. 1/ 4
Mfg Plant Investigation Window
LOGO 8D Report
Mfg Plant + 00
Phone Number
Mfg Plant Fax + 00
Customer Name Date :
Customer Plant Site
Customer Contact Report No. :
Customer Claim Nb Claim No. :
Other reference
Subject: Investigation report for quality issue of chip capacitor
Dear Sir(s)
Attached is our investigation results based on your returned product.
If you have any questions regarding the above issue, please feel free to contact us.
Sincerely yours,
Problem Solving Champion Team
Manager of Q.C. Section Team Leader of Q.C Section Champion
Name: Name: Name:
Phone Nb: Phone Nb: Phone Nb:
Signature: Signature: Signature:
Section Section Section
ESA Quality Local Interface
ESA Quality Contact Phone number Email
Page 1 8dreport-110927035953-phpapp02.xls

2. 2/ 4
D1
Additional Murata QC Members
QC Contact QC Contact
Email Email
Phone number Phone number
Customer Part Number Murata Part Number
Date of Occurrence Date of receiving (Returned Qty.)
Inspection lot Number
Number of defective Parts for analysis On PCB In reel Bulk Other
Number Estimated Number of
Place of Occurrence Field 0 Km W. Return
of Kms Affected Parts
Approximative date of application customer's usage 0-3 months 4-12 months Over 1 year Not Clear
Place of Occurrence Process Pick & Place Mfg Process Soldering Final test
Other
Place of Occurrence Others
D2
2. Problem Description : (Initial visual inspection, others information, etc.)
Murata quality results on the concerned inspection number.
Yes No
(if any, that is to say any action to protect customer for other similar failure or instance quarantine of concerned inspection number)
Yes
Confirmation of the failure
Containment actions requested At Murata Yes No At Customer Yes No
(initial visual conclusions)
No
D3
3.1 Appearance Pictures of Customer P/ N : Pictures of keeping samples :
Product Criteria LxlxH Supply Value Tolerance
Tests X Ray Tomography Others
Electrical analysis Under supply Without Supply On PCB Without PCB Others
3.2 Electric Characteristics
Capacitance / Other D.F. (%) IR. (Ohm)
Reading
Specification
Condition
3.3 Measures & Test results comments
Conformity with Murata Specification Yes No Others :
Page 2 8dreport-110927035953-phpapp02.xls

3. 3/ 4
D4
4. Root Cause Analysis
Ishikawa
Used Tools 5 why FTA Others :
fishbone
Page 3 8dreport-110927035953-phpapp02.xls

4. 4/ 4
D5
5. Suggested Corrective Action(s) Needed Yes No N/A
Ishikawa
Used Tools 5 why FTA FMEA Control Plan
fishbone
Why Murata has "flown out"
For Occurrence For Detection
Action(s) Implementation date(s) Action(s) Implementation date(s)
D6
6. Implementation Action Plan of Corrective Action(s)
Please Calculate & Define as precisely as possible the risk assesment for customer's application(s) or for other Product Family.
For Occurrence For Detection
Action(s) Implementation date(s) Action(s) Implementation date(s)
D7
7. Actions to Prevent Reoccurrence: Needed Yes No N/A
Please Highligthen suspected root causes and suggest some technical solutions to avoid problem's reoccurence
For Occurrence For Detection
Action(s) Implementation date(s) Action(s) Implementation date(s)
D8
8. Verification of Effectiveness
For Occurrence For Detection
For instance, Please show Pictures of Quality results Before After Customer audit needed Yes No
Learnt lessons with Ishikawa
5 why FTA FMEA Control Plan
Used Tools fishbone
Update Yes No If yes, what is updated : Date :
Additional documents : Pictures Specifications Documents : Others : Risk Ass.
Yes Description of Risk Assessment
Risk Assessment
calculation(s) or evaluation
Document
No action(s)
Refer to additional pages after official 8D report
Page 4 8dreport-110927035953-phpapp02.xls