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IBM SmartCloud Control Desk 7.5 Configuration, Change and
Release Management Fundamentals
Formation Informatique / Virtualisation et Cloud / Cloud Computing
This course introduces the functions in IBM SmartCloud Control Desk V7.5 that support the ITIL-based processes for
Configuration, Change, and Release Management. In addition, the logical data model and hierarchies used to store and
manage Configuration Items are discussed.
OBJECTIFS
• Describe the logical representation of assets and configuration items
• Create and specify Configuration Items manually or through promotion, or import
• Verify IT configurations through Configuration Item audit
• Articulate how IBM SmartCloud Control Desk support Service Asset Management
• Create and implement automated changes from response plans
• Perform impact analysis, schedule, and authorize changes
• Understand how IBM SmartCloud Control Desk supports the Release Management Process
• Perform mass updates of software from the Definitive Medial Library
PUBLIC
Toute personne désireuse de réussir la certification IBM SmartCloud Control Desk 7.5 Configuration, Change and Release
Management Fundamentals
PRE-REQUIS
You should have:
Familiarity with the ITIL Service Management processes
Basic Understanding of the capabilities and initial customization of the Tivoli process automation engine environment and
IBM SmartCloud Control Desk V7.5 as taught in the IBM SmartCloud Control Desk V7.5 Foundations course
PROGRAMME
Jour 1
IBM SmartCloud Control Desk Configuration, Change, and Release Management Overview
Organization of Configuration Item information
Configuration Management Fundamentals
Jour 2
Change Management Processes, Roles and Responsibilities
Change Management Fundamentals
Advanced Change Processing
Jour 3
Release Management Fundmentals
Loading and promoting CIs Overview
A retenir
Durée : 3 jours soit 21h.
Réf. TP370G
Dates des sessions
Paris
04/05/2015
14/09/2015
07/12/2015
Cette
formation est
également
proposée en
formule
INTRA-ENTREPRISE.
Inclus dans cette formation
Coaching Après-COURS
Pendant 30 jours, votre formateur
sera disponible pour vous aider.
CERTyou s'engage dans la réalisation
de vos objectifs.
Votre garantie 100%
SATISFACTION
Notre engagement 100% satisfaction
vous garantit la plus grande qualité
de formation.