Social Learning and Learning Communities

1. Social Learning and Learning Communities Confidential Property of Schneider Electric Louis-Pierre Guillaume @lpguillaume Director, Knowledge Management Office

2. Schneider Electric, the global specialist in energy management and automation… Balanced Geographies – FY 2016 revenuesDiversified End Markets – FY 2016 revenues 28% North America 18% Rest of World 27% Western Europe 27% Asia Pacific €25 billion FY 2016 revenues ~160,000 people in 100+ countries ~5% of revenues devoted to R&D Utilities & Infrastructure Industrial & Machines Data Centers & Networks Non-residential & Residential Buildings 21% 21%15%43%

3. Communities Social Network

4. Page 4Confidential Property of Schneider Electric |

5. Page 5Confidential Property of Schneider Electric | Communities@Work?

6. The Schneider CoPs The purpose of these communities is to increase collaboration, thus helping saving time, reducing cost and bringing more business. Communities@Work • 170 Communities@Work • 20,000 members • 220 community leaders

7. A Program to Federate the Communities Page 7Confidential Property of Schneider Electric |

8. Mix of Bottom-up and Top-Down Page 8Confidential Property of Schneider Electric | Initialization of the Community Program in 2011 Three ExComs agree to launch a pilot (HR, IT, Strategy)

9. • 2012: Identify new CoPs, launch them on new social platform => 20 • 2013: Identify the “active Cop” => Measure the tangible value • 2013: Groom the community leaders, industrialize ramp-up • 2013: Fight against the confusion community <-> social network • 2014: Create the Community Leaders Network, the role-model CoP • End 2014: 130 CoPs, value demonstrated, the program continues Page 9Confidential Property of Schneider Electric | 2012-2014: the Official 3-Year Program Goal 2014: 30 active CoPs for better collaboration in critical domains

10. • Top-down approach from top management • Bottom up approach from existing communities • Specific requests by each functional and business entity • Request for quick and tangible results • Ignorance by many of this new transversal concept, the CoP Page 10Confidential Property of Schneider Electric | Tricky Ramp-Up 2012-2013; Need to Balance

11. • Enforce structure: Objectives, People, Interactions • Bring visibility • Deliver training • Improve Collaborative Tools • Provide metrics on community activity • Access to a network of 220 community leaders: Lessons learned and Best-practice sharing Page 11Confidential Property of Schneider Electric | 170 Communities Supported by Communities@Work

12. • Get sponsorship from ExCom • Propose a community framework • Help and support the CoP leaders • Give a status to the CoP leaders • Measure the value Page 12Confidential Property of Schneider Electric | Good Practices for a Community Management Program

13. 3E: Education Exposure Experience Employee Development Portal: • job code => competency => exposure => CoP Page 13Confidential Property of Schneider Electric | Links between Learning and Communities Communities and employee development

14. Global Learning community: a future C@W #WhatDidYouLearnToday campaign on Yammer Page 14Confidential Property of Schneider Electric | Links between Learning and Communities Communities and Learning Professionals

15. Page 15Confidential Property of Schneider Electric | Learning: • I am learning from the members (through webinar, direct conversation, Yammer exchange ...) of my community. Strongly agree to Strongly disagree => Net Learning Score: 66 in 2016 (60 in 2015) max=100 Teaching: • During the last 3 months, I have provided expertise/experience/knowledge to members of my community. Links between Learning and Communities Measurement of the community value: Voice of the members Year >=10 times 5 to 9 1 to 4 Never 2016 7% 10% 47% 36% 2015 6% 9% 43% 42% N~2500 voters

16. Page 16Confidential Property of Schneider Electric | What’s Next? • Continuous improvement in the support of the community leaders • Improve measurement of community activity / value • Increase the roles of the communities in the everyday learning • Create a Collaboration Academy/University

17. Q&A Page 17Confidential Property of Schneider Electric |

Social Learning and Learning Communities

Recommandé

Recommandé

Contenu connexe

Similaire à Social Learning and Learning Communities

Similaire à Social Learning and Learning Communities (20)

Plus de Louis-Pierre Guillaume

Plus de Louis-Pierre Guillaume (20)

Dernier

Dernier (20)

Social Learning and Learning Communities