Migration vers Windows 8.1 : retour d'expérience chez Microsoft IT

Migration vers Windows 8.1
Retour d'expérience Microsoft IT

Frédéric Lavarde, PMP
Snr IT Manager, MS France & MSI
Microsoft France
Frederic.lavarde@Microsoft.com

Infrastructure, communication & collaboration

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Microsoft as a « real » Customer
•
•
•
•
•

#mstechdays

Security, Cost Reduction,
Compliance and Privacy are
our Top Priorities
Too much work, too little
time, often reactive
The Challenge of
Consumerization of IT
The Cloud Imperative

IT Business Alignment,
Prioritization and
Partnership


•

Being Microsoft’s First and
Best Customer

•

Software deployment more
than once

•

High Target for Security
Attacks

•
•

A Company of 95,000 CIO’s
Self Service Model, majority
are technical &
administrators

The Microsoft IT Environment
1,100+

#mstechdays

11%

96k

193k

513

1m+

4.5m

> 70%

17k

300k

50%

Hyper-V


6.6m

210k

12k

Key Deployment Focus Areas
Line of
Business
Applications

App Inventory

LOB Compat

LOB Creation

Security

Hardware

Image / Test

IT Easy

Deployment

Awareness

NSAT

Videos

Dogfood Central

Supportability

Plannin
g

Deployment

User
Readiness

#mstechdays


Apps / Patch

Helpdesk

User Profile Assessment

Good bandwidth

Planning

Internet or ICO1

Metered Networks possible poor bandwidth

WDS, OSD, and Products
file share

Corp Net Connected via
tunnel

Products file share only

Internet or ICO1


Mix of Wired and
Wireless Native
Connection


Mix of Wired (WDS &
OSD) and Wireless
(Products file share)
Native Connection
When Mobile - DA
preferred solution

#mstechdays

Good bandwidth

Corp Net Connected

Low bandwidth Internet
Connected Office (ICO2)

When Mobile – DA and
VPN

Mix of Wired and
Wireless Native
Connection

Always Mobile - DA and
VPN

Mix of Wired and
Wireless Native
Connection
Always Mobile - VPN to
control network usage


Application Compatibility Testing
• New “Open” Testing
Model
•
•
•
•

#mstechdays

Windows 8 Release Preview
5-week test cycles
VMs continuously available, selfservice
Resulting in increased number of
unique apps tested during test
window and improved efficiencies
of testing program

Average number of unique applications tested per
5-week test cycle

Product
Windows Vista®
Windows 7
Internet Explorer 8
Internet Explorer 9
Windows 8 /
Internet Explorer 10

Unique Apps

188
98
94
115
291

Total number of unique applications tested
per Windows deployment program

Product
Windows Vista
Windows 7
Internet Explorer 8
Internet Explorer 9
Windows 8 /
Internet Explorer 10


Unique Apps

454
241
248
313
356

Readiness

Windows 7 Install Experience

Planning

f12
User-driven by
reviewing software
compatibility on
website

#mstechdays

Primary solution: inplace data migration

Users needing to
migrate using USB or
server shares is a selfdriven solution using
Windows Easy Transfer
in Windows Backup or
manually coping files

User-driven by
reviewing hardware
compatibility on
website

User-driven by
reviewing options on
website
Use f12 for WDS
Copy image from server
share and install locally
Remote users must
make a remote
connection into
corporate office, copy
down image, and install
locally


User-driven, multistep
process requiring VPN
connection, join the
domain, and multiple
reboots

Windows 8 Communications
Readiness

2 Dogfood
Central Tiles

14 Online Promos
(MSW & ITWeb)

Highlights
 Videos
 Work Smart Guides and
Tips & Tricks
 Modern MSIT Dogfood Emails
& Site
 Ads, Promos & Social
 Microsoft Mobi Tags
#mstechdays


21 Social Promos
and Tips & Tricks

WorkSmart

#mstechdays


Windows 8 Global Readiness

Readiness

• Leveraged the Field IT Managers at Microsoft sites around the world
to test, support, and promote deployment at a local level.
• Made marketing materials available to sites so they could reuse or
localize the content and incorporate it into their local promo channels
• Increased local visibility by allowing Field IT Managers to personally
send email invitation to install Release Preview to users at their own
sites.
• Delivered event kit to Field IT to help business groups adopt new
technology through organized launch events.

• Provided guidance for using the formal communications and
responding to user questions in a way that is consistent with product
#mstechdays
messaging.

DEPLOYMENT METHODS AND
TOOLS
Deployment

#mstechdays

Security


Image Deployment Goals

Deployment

Leverage Microsoft tools and technologies

Remove install hurdles
and reduce
complexities.
Enable all users to
install, even over the
Internet.

#mstechdays

Target install time of 30
minutes, including data
migration.

Reduce replication time
from several weeks to
3 days
Enable broad adoption


Windows 8 Image Architecture

Deployment

Image Delivery

Microsoft IT Image
IT Easy

OSD

USB
Azure

Factory
Image

#mstechdays

MDT LTI / UDI

WDS

Optional
Applications

Branding

Settings

Drivers Payload
Maintenance
Scripts
In Place Data
Migration

Base.wim
Unattend
.xml

QFEs /
Patches

Boot
Drivers


Modern
Apps

Office

IT
Service
Apps

Image Replication

Deployment

Image: single base image with
5–6 GB install WIM.
Process: packetize into smaller,
100 MB files, replicate, and
reassemble.
Result: Replication time went
from several weeks to 3 days.

#mstechdays


MSIT Image
Packetize
Replicate
Reassemble
Process

Image Replication Topology
1
Master
Server

4 Hub Servers

20 Replication Servers

211 Branch Office Endpoint Servers

#mstechdays


Deployment

New Windows 8 Security Features

#mstechdays


Security

Windows To Go
Windows To Go is a full Windows 8
desktop that boots and runs from a
BitLocker protected USB flash drive,
the Windows To Go workspace. This
scenario is popularly known as an “OS
on a stick”.

#mstechdays


Devices

SUPPORT MODEL
Supportability

#mstechdays


Support for Windows 8
MSIT provides these self help resources to users installing and using
Windows 8. These resources were updated on a regular basis and
included most issues and fixes in progress. They encouraged users to
review the materials for answers.

–
–
–

Windows 8 Work Smart Guides
Application compatibility results
Frequently Asked Questions

The new http://pointers site enabled users to participate in the Windows 8
dogfood conversation. The site is monitored by Windows 8 and Internet
Explorer 11 experts and fellow dogfooders. It allows users to ask questions,
solve problems, submit a bug, and work together.

Microsoft IT Helpdesk support was available when self-help and community
help resources did not provide the answers. Users could:.
Call your local Helpdesk
Visit a local Tech Link

#mstechdays


Supportability

Helpdesk

Supportability

Early DogFood adoption metrics

#mstechdays


http://pointers

#mstechdays


Supportability

USER EXPERIENCE
Tools

#mstechdays

UX


IT Easy Installer

#mstechdays


Tools

IT EASY INSTALLER DEMO

#mstechdays

Design/UX/UI

IT Easy Installer Start Features

#mstechdays


Tools

IT Easy Installer Extras

#mstechdays


Tools

Data Migration Tools

Microsoft IT Easy Data Mover
(Recommended, Automated)
Included in the Microsoft IT image for all installation
methods
Moves data and settings
Adds only about 15 minutes to the installation

#mstechdays

Tools

Microsoft IT Enhanced Data Mover
(Customizable)
Run this stand-alone tool before and after installing
Windows 8.
Can add a few hours to the installation process, depending
on how much data you have and your system performance
Moves data only, or data and settings
Cleans all partitions and moves your data
Can move data from one client system to another, or from a
server system to a client system, or vice versa


Microsoft IT Enhanced Data Mover Architecture
Tools

#mstechdays


Data Protection with Windows File History
Tools

#mstechdays


IT Data Box
Tools

#mstechdays


Windows 7
User
Experience

#mstechdays

UX


Windows 8
User
Experience

#mstechdays

UX


WINDOWS 8.1 UPGRADE

#mstechdays


Situation
•
•

The majority of users at Microsoft are already running the Windows 8 operating
system.
To help drive a rapid rate of adoption, Microsoft IT wanted to deploy Windows
8.1 with these goals in mind:
– Easy for users to initiate
– Reduced complexity by leveraging capabilities provided natively in the Windows
update process:
– Preserving all user data, settings, and apps with no customization or configuration
required
– Easy for IT to deploy, manage, and support

#mstechdays


From Windows 8 to Window 8.1

* Support for Windows 8.1 in Cumulative
Update 3 for System Center 2012
Configuration Manager Service Pack 1.

• Enterprise (Volume License)
• Windows 8.1 deployment is supported by Microsoft System Center 2012
Configuration Manager (including Service Pack 1* and R2).

Software Center
Windows Store

#mstechdays

Microsoft System
Center
Configuration
Manager

Microsoft System
Center
Configuration
Manager

User experience at Microsoft
•

Done

#mstechdays


RESULTS
UX

#mstechdays


Win 8.1 success and remediating failures
•
•

•
•

•

#mstechdays

Successes:
22,000 installations
during Windows 8.1
Preview
97% installation success
rate
On track to exceed
80,000+ installations by
general release
Help desk calls reduced
by 48%

Remediating failures:
•

Windows Setup walks
users through
remediation of known
issues, including:
•

Disk cleanup
• Updating drivers and
software

•

Self-guided remediation
through FAQs


Planning

LOB
Adoption

Microsoft IT deployed the Windows 8 and Internet Explorer 10 Release Preview to over 28,000
systems with more than 21,000 unique users globally in the first few weeks of deployment.

A new, open testing model and use of Agile Labs enabled Microsoft IT to increase their capacity
for testing LOB application compatibility.
Targeted user profiles reduced the size and number of images required for deployment.

Scenari
o

Deployment

Conclusion

Readiness

New communication channels provided consistent messaging and prepared Microsoft users for
the Windows 8 deployment worldwide.
Streamlined images and improved replication process reduced image replication from several
weeks with Windows 7 to three (3) days for Windows 8.

Tools

Supportability

#mstechdays

New and innovative tools such as IT Easy Installer and the IT Enhanced Data Mover improved
the overall user experience.
New and innovative support channels empowered users, increased user productivity, and
captured broader product feedback.

Merci

#mstechdays

Q &A


For More Information
• Additional content on Windows 8 and Internet Explorer 10 can be
found on:
– Windows 8 Release Preview http://windows.microsoft.com/en-US/windows-8/releasepreview
– Windows 8 and Internet Explorer for Developers http://msdn.microsoft.com/enUS/windows/
– Internet Explorer 10 Test Drive http://ie.microsoft.com/testdrive/
– Dev Center for modern style apps http://msdn.microsoft.com/enus/windows/apps/br229516.aspx

• Additional content on Microsoft IT deployments and best practices
can be found on http://www.microsoft.com
– Microsoft IT Showcase Webcasts
http://www.microsoft.com/howmicrosoftdoesitwebcasts
– Microsoft TechNet http://www.microsoft.com/technet/itshowcase
– Compatibility testing whitepaper
http://download.microsoft.com/download/4/e/8/4e8c1b99-54f1-4be7-8e9b#mstechdays 78024015848d/LOBApplicationCompatibilityTesting_TWP.doc
43
– How Microsoft IT Manages a Private Cloud for Microsoft Research & Development

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