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Lean 2.0
Dr. Michael Ballé

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#1: lead from the ground up

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#2: discover value by relentless
observation of real customer usage

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#3: learn about value creation from
seeing the waste in every person’s
day-to-day work

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#4: cultivate ignorance by telling
what you know from what you don’t

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#5: encourage deep thinking
through hands-on kaizen

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#6: foster intense collaboration
by try and see, try and see

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#7: engage all employees in the
joy of creation

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#8: feedback into products what
you learn from kaizen

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#9: motivation comes from
shared success

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#10: practice lean tools and
activities to learn to learn

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Michael Balle
@Thegembacoach