Présentation de Daniel Forsman, directeur de la Chalmers University Library, à l'occasion de la journée d'étude "Des services vraiment orientés usagers ?" du congrès ADBU2016 à Nice.
7. I will recognize that the universe of
information culture is changing fast and
that libraries need to respond positively to
these changes to provide resources and
services that users need and want
- Laura Cohen, Librarian 2.0 Manifesto, 2006
14. Ask the librarians, the users… ?
“One of the worst ways of approaching design is to let the customers do it.
Customers are good at pointing out a need, a pain point in the market, but they
are lousy at solving the problem.”
http://www.interfaces.com/blog/2011/04/entropy-design/
15.
16.
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19. One of the main reason for working in teams is
that it assumes that the decisions of a team will
be better than if a member do it themselves, no
matter how good and smart that person might be
Susan Wheelan, creating effective teams
20. Evolving principles at Chalmers Library
Shared responsibility over individual responsibility
Iterations enables us to plan, perform, evaluate and improve
Transparency encourages collaboration
Tools are chosen by the people who solve problems
Find out instead of debating or speculating
The role of management is to facilitate and remove obstacles
Develop services that support user behavior
And there is something about trust and value …
21.
22.
23. A map won’t help if you don’t
know whereyou are going
24. Chalmers Library Mission
As a part of thepublic library system promote
the democratic development of societyby
contributing to the dissemination of knowledge
and freedomof opinion
25. Chalmers Library Mission
Universities are tasked to interactwith society and
informabout their work and activities ensuring
knowledgedissemination, education-and research
utilization.
30. Managers must be engaged and accept change
Involve all in strategic planning
31. Build projectsaround motivated individuals.
Give them the environment andsupport they need,
and trust them to get the job done.
Principles behind the Agile Manifesto