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Ooredoo Group
Capital Markets
Day 2015
25 May 2015
Ooredoo Capital Markets Day 25 May 2015 2| |
 Ooredoo (parent company Ooredoo Q.S.C.) and the group of companies which it forms part of (“Ooredoo Group”) cautions investors
that certain statements contained in this document state Ooredoo Group management's intentions, hopes, beliefs, expectations, or
predictions of the future and, as such, are forward-looking statements.
 Ooredoo Group management wishes to further caution the reader that forward-looking statements are not historical facts and are only
estimates or predictions. Actual results may differ materially from those projected as a result of risks and uncertainties including, but
not limited to:
– Our ability to manage domestic and international growth and maintain a high level of customer service
– Future sales growth
– Market acceptance of our product and service offerings
– Our ability to secure adequate financing or equity capital to fund our operations
– Network expansion
– Performance of our network and equipment
– Our ability to enter into strategic alliances or transactions
– Cooperation of incumbent local exchange carriers in provisioning lines and interconnecting our equipment
– Regulatory approval processes
– Changes in technology
– Price competition
– Other market conditions and associated risks
 This presentation does not constitute an offering of securities or otherwise constitute an invitation or inducement to any person to
underwrite, subscribe for or otherwise acquire or dispose of securities in any company within the Ooredoo Group.
 The Ooredoo Group undertakes no obligation to update publicly or otherwise any forward-looking statements, whether as a result of
future events, new information, or otherwise.
Disclaimer
Ooredoo Capital Markets Day 25 May 2015 3| |
Agenda
 10:00‐10:05 Agenda Andreas Goldau – Ooredoo Group Investor Relations
 10:05‐10:20 Welcome, Dr. Nasser Marafih, OG CEO
 10:20‐10:40 Strategy Update, Jeremy Sell, OG CSO
 10:40‐11:00 Finance Update, Ajay Bahri, OG CFO
 11:00‐11:20, B2B – A growth engine for Ooredoo, Tom Craig, Senior Director B2B
 11:20‐11:40 Opco presentation: Qatar
 11:40‐12:00 Opco presentation: Algeria
 12:00‐12:45 Q&A
 12:45‐13:00 Meet the Ooredoo Group Team
 13:00‐14:00 Lunch
Ooredoo Capital Markets Day 25 May 2015 4| |
2014 Performance
Total customers
(‘000)
96,18
4
107,2
54
12M'13 12M'14
Revenue
(QARm)
33,85
1
33,20
7
12M'13 12M'14 12M'14
EBITDA
(QARm)
Net profit to ORDS
(QARm)
• Strong customer growth
• Revenues impacted by FX and challenging market conditions in Kuwait, Tunisia, Iraq
• NP and cash flows affected by lower EBITDA, foreign currency impact, Myanmar start up cost
and Algeria customer acquisition cost
2013-2014 growth based on 2014 results excluding Indonesian Foreign Exchange,
Myanmar start-up costs and one-off customer acquisition costs in Algeria
+12%
+2%
-2%
14,64
0
12,94
8
12M'13 12M'14 12M'14
-5%
-12%
2,579
2,134
12M'13 12M'14 12M'14
-8%
-17%
X%
Ooredoo Capital Markets Day 25 May 2015 5| |
Recent achievements
Digital Value increasing
Myanmar Launch 1st to market
Brand Rollout $1.7B equity value1
B2B >9% YoY
Growth of Data 30% of Group revenues
Customers >111M
Portfolio Rationalizing
Source: (1) Brand Finance
Ooredoo Capital Markets Day 25 May 2015 6| |
Market challenges
Margins still too low
Capacity growth exponential
to revenue growth
Competitors now
Global/regional
Regulators slow to
embrace consolidation
Challenging
competition
Data pricing
still not rational
More rationality needed to reward investments
SMS and international
voice traffic eroded
Data growing fast but
lower margins
Product mix
changing
Ooredoo Capital Markets Day 25 May 2015 7| |
We see opportunity ahead
Note: CAGR for Myanmar has been calculated based on mobile revenue only and does not include fixed line revenue
Source: Ooredoo Group Strategic Market Outlook – 2015, Ovum 2015 Forecast for Iraq
2.4%
7.5%
2.9%
1.1%
3.0%
7.6%
6.1%
0%
2%
4%
6%
8%
10%
12%
14%
Algeria Indonesia Iraq Kuwait Myanmar Oman Qatar Tunisia
Telecom revenue CAGR forecast, 2014-2019
44.2%
40%
20%
Data Growth
Operational
Consolidation
Greater regulatory
support
Convergence
B2B, ICT
Efficiency
Ooredoo Capital Markets Day 25 May 2015 8| |
Opportunities by OpCo
Focus depends on OpCo market structures
Algeria Indonesia Iraq Kuwait Myanmar Oman Qatar Tunisia (KEY)
Data growth Data growth everywhere
Operational
consolidation
Big and/or deep sharing
being implemented
Greater regulatory
support
Tangible evidence of
regulatory support
Convergence 4 active strategies
B2B, ICT
Scale of current efforts
towards B2B/ICT segment
Efficiency
Size of improvements being
implemented
HIGH
MEDIUM
Ooredoo Capital Markets Day 25 May 2015 9| |
Ooredoo remains a good buy for investors
• Performance management
• Cost optimizing
• Infrastructure sharing
• Group synergies, e.g. procurement
• Improving returns across existing portfolio
• Selective value accretive acquisitions
• Balanced portfolio of mature and emerging market presence
• Relatively low smartphone penetration; data still accounts for a relatively
low % of revenues; pricing rationality will improve
• 9m businesses are spending $10B across our footprint; current Ooredoo
B2B share is less than 15%.
Top Line
Growth
Bottom Line
Performance
Disciplined
M&A
Financial and
Credit
Strength
• Attractive shareholder returns with appropriate dividends
• Investment grade rating
• Conservative credit policy
• Government support
Ooredoo Capital Markets Day 25 May 2015 10| |
Agenda
 10:00‐10:05 Agenda Andreas Goldau – Ooredoo Group Investor Relations
 10:05‐10:20 Welcome, Dr. Nasser Marafih, OG CEO
 10:20‐10:40 Strategy Update, Jeremy Sell, OG CSO
 10:40‐11:00 Finance Update, Ajay Bahri, OG CFO
 11:00‐11:20, B2B – A growth engine for Ooredoo, Tom Craig, Senior Director B2B
 11:20‐11:40 Opco presentation: Qatar
 11:40‐12:00 Opco presentation: Algeria
 12:00‐12:45 Q&A
 12:45‐13:00 Meet the Ooredoo Group Team
 13:00‐14:00 Lunch
Ooredoo Capital Markets Day 25 May 2015 11| |
3 years ago, we introduced the Drive strategy
Source: Ooredoo/Qtel 2012 Capital Markets Day
Accelerate new growth
Strengthen our
foundations
Lead on
customer experience
• “Know” our customers
• Embrace customer
experience mindset
and culture
• Stand out from the
competition
• Work smarter and work
better together
• Increase productivity
• Scale profitable mobile
data
• Grow B2B & IT services
• Move into fiber in
selected markets
• Explore new
opportunities, such as
TV, finance, and health
Ooredoo Capital Markets Day 25 May 2015 12| |
Our portfolio focus remains the same
3 Business Lines 3 Geographies
South-East Asia
Middle East North Africa
Consumer
Mobile
Enterprise
Consumer
Broadband
Ooredoo Capital Markets Day 25 May 2015 13| |
What we have delivered…
Note: (1) FY2014+Q12015
Lead on
Customer
Experience
Brand Roll Out
Devices and
Retail
Broadband
Growth
Strengthen
our
Foundations
Management
Upgrade
Accelerated
Cost and
CAPEX
Optimization
Rebranded 7 OpCos - Qatar, Algeria, the Maldives, Tunisia, Myanmar, Kuwait, Oman.
• Franchise model developed and rolled out in Myanmar, Kuwait, Oman.
• Smartphone penetration reaching 25% of our subscriber base
• More rational approach to subsidies.
• Best network: 4G+ in Qatar & Kuwait, 3G launched in Iraq and Algeria.
• 4G investments in 5 of our 10 markets.
• 25% of data traffic on 4G in these markets.
• Strong data revenue growth - 25% of total Group revenues in Q4’14, 30% in Q1’15.
• Leadership Development Program and Business Leader Program.
• Long-term succession plans.
• Many OpCos continue to exceed cost optimisation targets.
• $133m in savings from centralized sourcing1.
Ooredoo Capital Markets Day 25 May 2015 14| |
Accelerate
Growth
Accelerated
B2B rollout
Digital
Business
Inorganic
Growth
•QAR 4.7bn revenue in 2014 and 25% customer base growth.
•5 out of 8 B2B markets delivering double-digit revenue growth.
• Regional e-commerce JV with Rocket Internet (50/50) covering 15 APAC countries.
•Commercial launch with 3G services in Myanmar in a world-first - we reached our
millionth customer in under 3 weeks from launch.
•No major acquisition in the past 3 years.
•We divested out of Bravo in Saudi and Wi-Tribe in Jordan.
Strengthen
our
Foundations
Accelerated
Technology
modernization
• U900 network modernization to deliver significant cost savings across the Group.
Network
sharing and
Balance Sheet
Optimization
• 1st phase of mobile infrastructure sharing agreement in Tunisia to be implemented
before Q1’16; we are sharing fibre in Indonesia and towers in Qatar and Myanmar.
• Network sharing remains strategic focus.
What we have delivered…
Ooredoo Capital Markets Day 25 May 2015 15| |
3 strategic priorities – no fundamental change
Convergence
• Bundling, churn reduction, upselling/cross-selling
• Cost benefits: common infrastructure, leveraged brand and marketing
• Stronger B2B offering & capabilities
• Partnership for content – digital and content to differentiate
Network
Consolidation
• Network consolidation – improve competitive dynamics
• True “game changer” – stability, efficiency, big shareholder returns
• Regulatory support – recognizes downsides of unhealthy competition
Efficiency
• Cost and capital efficiency programs – shared services, IT stack
consolidation, outsourcing
• Asset-light models/Infrastructure sharing – shared/rented towers
• Self-provisioning and self-care – e channels, franchises, “digital” interface
Ooredoo Capital Markets Day 25 May 2015 16| |
Key metrics largely unchanged
Strategic
metrics
Financial
metrics
• Growth (Revenue)
• Margins (EBIT)
• Return on capital (ROCE)
• Shareholder returns (TSR)
1
2
3
4
• Customer experience (NPS)
• Organizational capability building
• Productivity and synergies
5
6
7
2015
Ooredoo Capital Markets Day 25 May 2015 17| |
Agenda
 10:00‐10:05 Agenda Andreas Goldau – Ooredoo Group Investor Relations
 10:05‐10:20 Welcome, Dr. Nasser Marafih, OG CEO
 10:20‐10:40 Strategy Update, Jeremy Sell, OG CSO
 10:40‐11:00 Finance Update, Ajay Bahri, OG CFO
 11:00‐11:20, B2B – A growth engine for Ooredoo, Tom Craig, Senior Director B2B
 11:20‐11:40 Opco presentation: Qatar
 11:40‐12:00 Opco presentation: Algeria
 12:00‐12:45 Q&A
 12:45‐13:00 Meet the Ooredoo Group Team
 13:00‐14:00 Lunch
Ooredoo Capital Markets Day 25 May 2015 18| |
A satisfactory start to 2015 in a challenging and competitive environment
• Number of customers increased by 14% to 111 million, driven by Indonesia, Algeria, and Myanmar
• Q1 2015 revenue stable at QAR 8,037 million with strong performances in Qatar, Oman, Maldives and
Myanmar, challenging market conditions remain in Iraq and Tunisia. Excluding the negative FX
impact in Indonesia and Algeria, revenue increased by 3%
• EBITDA down 5% to QAR 3,205 million. Excluding the impact of currency depreciation (mainly in
Indonesia and Algeria) the decrease in EBITDA was limited to 1 %
• Excluding the adverse FX impact Net Profit decreased by 4%, instead of the reported 43%
• Q1 2015 data revenue increased to 30% of Group revenue due to Ooredoo’s strategy to market
innovative services for consumer and B2B customers
• Asiacell launched 3G service in January – 2 million 3G customers; Ooredoo Kuwait launched 4G+
• Investment grade credit ratings maintained (Moody’s “A2”, S&P “A-”, Fitch “A+”)
• Post period: New USD 500 Mill. Revolving Credit Facility (RCF) signed in May 2015
Group results
2015 Q1 highlights
Ooredoo Capital Markets Day 25 May 2015 19| |
Customers
(in thousands)
Revenues
(in QAR million)
Customer growth
continuing across
key operations…
…translating into
steady revenues in
local currency
terms…
EBITDA and
EBITDA margin
(% of Revenue )
…cost optimization
initiatives offset
margin pressure
partially …
Net profit attributable
to Ooredoo
Shareholders
(in QAR million)
…negative FX trends
weighs on bottom-
line results
8,384
8,103 8,037
Q1'13 Q1'14 Q1'15
- 3%
3,690
3,378
3,205
44% 42% 40%
Q1'13 Q1'14 Q1'15
-8%
Q1'13 Q1'14 Q1'15
+14%
808
887
501
Q1'13 Q1'14 Q1'15
+10%
+7% 110,853
- 1%
-5%
-43%
+3% excl.
FX impact -1% excl.
FX impact
-4% excl.
FX impact
90,969
96,660
Group performance
Ooredoo Capital Markets Day 25 May 2015 20| |
Consolidated revenue 8,037 -1%
EBITDA 3,205 -5%
Net profit attributable to Ooredoo
shareholders
501 -43%
Earnings per share
(in Qatari Riyals)
1.56 -43%
Market capitalization
(as of 31 March 2015)
31,939 -28%
Capital expenditure
1,629 -16%
Q1 2015 /
Q1 2014QAR Millions
3 months ended
March 2015
2015 Annual
Guidance
0 to -3%
-1 to -4%
-
-
-
8,500 to 9,500
Group results
2015 Q1 performance summary
Guidance based on FX rate as of March 2015, without FX impact it would have been
Revenue: +1% to +4% and EBITDA: 0 to +3%.
Ooredoo Capital Markets Day 25 May 2015 21| |

• In 2013 a OPCO benchmarking exercise was performed by
ATK with estimated addressable gap of around USD 550m,
USD 393m (71%) covered in 2013/14
• OPCOs are incorporating the identified savings into their
Business Plans; process for measurement and reporting of
savings implemented across the group
Several projects being carried out in 2015:
• Implementation of Best Practices in CAPEX management
• Data Costing & Data Profitability model
• Opco Cost Benchmarking exercise
• Outsourcing (Network & IT, RA & FM, Call Centre)
• Increasing scope of Group Strategic Sourcing.
• Telefonica Alliance in several areas (Procurement,
Technology, Device Management etc.)
• Rationalization of creative agencies & marketing spend.
• Sharing of infrastructure
Cost
Optimization
BPO
(Business
Process
Outsourcing)
Network
Sharing and
IT systems
consolidation
Strategic
sourcing
Productivity : An integral part of Drive Strategy
Ooredoo Capital Markets Day 25 May 2015 22| |
Cost Optimization
Actual savings achieved in key OpCos 2012 -2014
50
4 2
18 21
82
28
205
70
3
14
29 33
81
11
241
26
10 10 11 15
47
26
152
Iraq Tunisia Algeria Kuwait Oman Indosat Qatar Total
in (USD m)2012 2013 2014
71% of addressable gap of USD 550m covered in 2013/14
Total for 2014 includes USD 7m from small opcos
Ooredoo Capital Markets Day 25 May 2015 23| |
* In QAR mill and Capex to Sales ratio in %
6,942
6,575
7,316
9,298
8,391
26%
21% 22%
27% 25%
12M'10 12M'11 12M'12 12M'13 12M'14
-5%
+11%
+27%
-10%
Capital expenditures:
Network modernization mainly complete
Guidance for 2015: QAR 8,500-9,500m including Myanmar
Ooredoo Capital Markets Day 25 May 2015 24| |
Technology initiatives across the Ooredoo Group
CORNERSTONES OF OUR
ACTIVITIES
• 3G UMTS launches in Algeria, Iraq and Myanmar
• Re-farming to U900 & LTE1800 continues
• 4G LTE launched in 5 markets (Qatar, Kuwait,
Oman, Indonesia, Maldives).
• 4G LTE-A Launched in 2 markets (Qatar &
Kuwait)
• UNIFY, group transformational program (IT & NW
virtualization), in progress with benefits
materializing from 2016
• Network Modernization completed for all OpCos
except South Oman which is in final stages.
• Network Expansion underway in all OpCos to
accommodate exponential data growth.
Ooredoo – Qatar
 4G LTE Advanced
launched .
 FTTH phase 2
completed, phase
3 in progress
Indonesia – Indosat
 4G LTE Launched
 Network expansion
for outside Java
completed
 Java Network
expansion in
progress
Iraq – Asiacell
 3G UMTS
Launched
Ooredoo-Kuwait
 4G LTE Advanced
launched
 Data Core
Modernization
completed
Ooredoo -Tunisia
 Network Sharing
pilot in progress.
 Fixed line
progressing
Ooredoo -Oman
 4G LTE Expansion
 RAN modernization
in South Oman.
 Southern Fiber Ring
in progress
Ooredoo – Algeria
 3G UMTS
deployment
 East-West Fiber
rollout completed
 Transmission
sharing in progress
Ooredoo– Myanmar
 3G Launched
 Fiber Sharing
Ooredoo Capital Markets Day 25 May 2015 25| |
1000 1000
1250
1600
500
1000 1000
750
500 500
0
200
400
600
800
1,000
1,200
1,400
1,600
1,800
2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 2028 2043
Bonds SukukBonds SukukLoans
Smooth long-term debt profile…
May 2015 USD 500m 5 year RCF has further improved the debt profile.
Total Outstanding Loans USD 2,500m
Total Bonds and Sukuk USD 6,600m
Total outstanding debt at Ooredoo Q.S.C. level (current status) USD 9,100m
Ooredoo Capital Markets Day 25 May 2015 26| |
Key financial risk management issues are
addressed…
Foreign Exchange risk
 FX risk is natural part of investing in Emerging Markets
 FX hedging policy recently reviewed - Hedging levels appropriate
Leverage levels
 Leverage of 2.5x, at the upper end of Board guidance of 1.5x – 2.5x (Net Debt to EBITDA)
Debt refinancing / liquidity risk / rating
 No imminent refinancing requirements in 2015
 Current cash levels comfortable, smooth long term debt profile.
 Investment grade credit rating maintained
Moody’s “A2”, outlook: negative; S&P “A-”, outlook: stable; Fitch “A+”, outlook: stable
Interest Rate risk
 Majority in fixed rate debt
Cash up-streaming
 Iraq (some dividends received, recent Central bank regulation changes, in progress)
 Tunisia (dividends received in stages)
 Algeria (in progress)
 No issues in Oman, Kuwait and Indonesia
Ooredoo Capital Markets Day 25 May 2015 27| |
...via funding in local currency at OPCOs
Indonesia
• Medium term transformation of USD/IDR debt mix.
• Target 75% local currency
• Calling USD 650m bond in June 2015
Tunisia • 100% local currency funding in TND
Algeria • Plan to increase local currency funding to 100%
Maldives • USD loans with a provision to repay in local currency
Oman • Some local currency loans
Kuwait • All local currency loans
…FX transactional risks are mitigated to the
extent practical
… foreign currency denominated vendor and other payments (leases, etc.) are hedged using:
• plain vanilla instruments to the extent available
• at reasonable costs
Ooredoo Capital Markets Day 25 May 2015 28| |
Agenda
 10:00‐10:05 Agenda Andreas Goldau – Ooredoo Group Investor Relations
 10:05‐10:20 Welcome, Dr. Nasser Marafih, OG CEO
 10:20‐10:40 Strategy Update, Jeremy Sell, OG CSO
 10:40‐11:00 Finance Update, Ajay Bahri, OG CFO
 11:00‐11:20, B2B – A growth engine for Ooredoo, Tom Craig, Senior Director B2B
 11:20‐11:40 Opco presentation: Qatar
 11:40‐12:00 Opco presentation: Algeria
 12:00‐12:45 Q&A
 12:45‐13:00 Meet the Ooredoo Group Team
 13:00‐14:00 Lunch
Ooredoo Capital Markets Day 25 May 2015 29| |
Addressable Market is calculated based on Ooredoo core countries which are: Algeria, Tunisia, Iraq, Kuwait, Qatar and Indonesia
Sournce: BCG
Ooredoo Footprint: B2B Addressable Market of
$10Bn
Ooredoo Capital Markets Day 25 May 2015 30| |
Market Size Source: BCG
Market Opportunity in $bn
B2B Revenue Grew 9.4%
YoY Q1 2014-2015
Mobile
Fixed
B2B Opportunity in Footprint
Ooredoo Capital Markets Day 25 May 2015 31| |
An Entrepreneurial Mindset – Digital Natives
Ooredoo Capital Markets Day 25 May 2015 32| |
26.6%
58.4%15%
Rapid ICT Growth
Ooredoo Capital Markets Day 25 May 2015 33| |
Growing Economies – Triggers & Barriers
Ooredoo Capital Markets Day 25 May 2015 34| |
Growing with our Customers – Building Trust
Customer Base
Growth
More than 25% customer
base growth in the course
of last year, reflecting how
Ooredoo became the
operator of choice
2014 Actual
YOY Growth
Ooredoo Business
growth - which is faster
than the average GDP
growth of countries
on our footprint
Major Wins
Ooredoo Business is the
trusted partner of major
businesses worldwide
Ooredoo Capital Markets Day 25 May 2015 35| |
Our Transformation Agenda
Ooredoo Capital Markets Day 25 May 2015 36| |
B2B Brand – Engage & Inspire
Ooredoo Capital Markets Day 25 May 2015 37| |
Building Customer Conversations
Ooredoo Capital Markets Day 25 May 2015 38| |
Products – Equipped to Deliver
Ooredoo Capital Markets Day 25 May 2015 39| |
Ooredoo
addressable
market
Key elements
to success
M2M – The First Group Product Launch
Ooredoo Capital Markets Day 25 May 2015 40| |
To Summarize
Ooredoo Capital Markets Day 25 May 2015 41| |
Agenda
 10:00‐10:05 Agenda Andreas Goldau – Ooredoo Group Investor Relations
 10:05‐10:20 Welcome, Dr. Nasser Marafih, OG CEO
 10:20‐10:40 Strategy Update, Jeremy Sell, OG CSO
 10:40‐11:00 Finance Update, Ajay Bahri, OG CFO
 11:00‐11:20, B2B – A growth engine for Ooredoo, Tom Craig, Senior Director B2B
 11:20‐11:40 Opco presentation: Qatar
 11:40‐12:00 Opco presentation: Algeria
 12:00‐12:45 Q&A
 12:45‐13:00 Meet the Ooredoo Group Team
 13:00‐14:00 Lunch
Ooredoo Capital Markets Day 25 May 2015 42| |
2,070 2,206
2,532 2,797
2011 2012 2013 2014
Mobile SIMs (‘000)
5,704 6,220 6,590 7,148
2011 2012 2013 2014
Revenue (QR m)
+9% +6% +8% +7% +15% +11%
2,948 3,249 3,273 3,448
2011 2012 2013 2014
+10% +1% +5%
EBITDA (QR m)
Key results from 2014
• Financial performance
continues to exceed targets
• We continue to maintain
market leadership
Ooredoo Capital Markets Day 25 May 2015 43| |
76% 75% 76% 76%
24% 25% 24% 24%
Q1 14 Q2 14 Q3 14 Q4 14
132 136 133 129129 131 124 121
61 52 47
105
54
27 18 42
Q1 14 Q2 14 Q3 14 Q4 14
OQ ARPU VFQ ARPU OQ Net VFQ Net
550 585 559 591
1,706 1,796 1,784 1,862
Q1 14 Q2 14 Q3 14 Q4 14
2,593 2,645 2,692 2,797
1,327 1,354 1,372 1,414
Q1 14 Q2 14 Q3 14 Q4 14
Revenue (QR m) Revenue Share
Net growth (‘000) & ARPU (QR)Mobile SIMs (‘000)
66%
34%
Source: VFQ Report 2014
High level comparison with competition
Ooredoo Capital Markets Day 25 May 2015 44| |
73 74 72
68
72 74 76 77
87 85 84 82 83 84 86 86
Q1 13 Q2 13 Q3 13 Q4 13 Q1 14 Q2 14 Q3 14 Q4 14
Ooredoo Vodafone
90 89 90 88 89
86
89 89
80 78 77 79 77 77 77 77
Q1 13 Q2 13 Q3 13 Q4 13 Q1 14 Q2 14 Q3 14 Q4 14
Ooredoo Vodafone
83
81 81
82
81
82
83
83
85
83
81
81
82 83
83
81
Q1 13 Q2 13 Q3 13 Q4 13 Q1 14 Q2 14 Q3 14 Q4 14
Ooredoo
Bigger, Faster & Better
6 6.4 7.4
2.7
1.9 2.4
2012 2013 2014
Ooredoo Vodafone
Customer Satisfaction Index
B2C
Brand Equity Index
Price Perception Network Perception
Source: Nielsen
Customer’s voice
Ooredoo Capital Markets Day 25 May 2015 45| |
Key achievements in 2014
Ooredoo Capital Markets Day 25 May 2015 46| |
Key achievements in 2014
Ooredoo Capital Markets Day 25 May 2015 47| |
Data revenue (QRM)
252
278
319 336
Q1 2014 Q2 2014 Q3 2014 Q4 2014
Data revenue to total (%)
27% 28%
32%
34%
Q1 2014 Q2 2014 Q3 2014 Q4 2014
Data Revenue (QR M) Data Revenue to Total %
Data Monetization
CAGR: 10%
Increase data
• Convert non users-users
• Move 2G to 3G to
4G/4G+
• Get VFQ customers
• Internet of Everything
Drive usage and revenue
• Make data friendly
• Continuous stimulation
Align demand and
capacity
• Traffic management
• Unclog congestion
Create dependency &
loyalty
• Add-ons with sticky data
intense interaction
Ooredoo Capital Markets Day 25 May 2015 48| |
Website
15 million Visitors
6 million Unique Visitors
Online Payments
400 million QR in payments
30% from mobile devices
Ooredoo Community
Launched on May 27th 2014
17,000 registered users
160,000 unique visits
Ooredoo App
340,000 downloads
4/5 average rating
Mozaic Go
25,000 downloads
4/5 average rating
10,000 downloads
3.8/5 average rating
Mobile Money
Launched in November 2014
Digital Universe
Ooredoo Capital Markets Day 25 May 2015 49| |
Fibre Project 4G Project
Completed
Phase 1 & 2
205k Connections
54% On Mozaic TV
3.0
91%
315k Homes passed 920 Base stations
485k
Customers
4G+ Launched
1st in Qatar
Coverage95%
Success stories
Ooredoo Capital Markets Day 25 May 2015 50| |
B2B: Major deals in 2014
Emphasis on B2B
• Incentivize the right
sales behavior
• Account Management
• Recruiting skilled
specialists
Ooredoo Capital Markets Day 25 May 2015 51| |
Shahry Smart
19% increase in customers YoY
12% increased value YoY
Mobile Broadband
4% increase in customers YoY
18% increased value YoY
Fibre drives Mozaic TV growth
19% increase in customers YoY
36% increased value YoY
Business Connectivity
12% increased value YoY
Mobile Data
34% increased value YoY
Key drivers in 2014
Ooredoo Capital Markets Day 25 May 2015 52| |
Best Customer Care
Annual Middle East Call Centre
Awards 2014
Marketing Campaign
of the Year
CommsMEA 2014
Executive of the Year
Global Carrier Awards 2014
Company of the Year
Telecommunications
International Business
“Stevies” Award
New Product or Service
Introduction of the Year
International Business
“Stevies” Award
Best Customer Experience
Management Implementation
Annual Middle East Call Centre
Awards 2014
Awards
Ooredoo Capital Markets Day 25 May 2015 53| |
Q1 2015
Ooredoo Capital Markets Day 25 May 2015 54| |
1,086
1,135
1,112
1,187
1,266
Q1'14 Q2'14 Q3'14 Q4'14 Q1'15
620
662
672
680
721
Q1'14 Q2'14 Q3'14 Q4'14 Q1'15
Mobile revenue (QRm) Fixed revenue (QRm)
Mobile and Fixed Revenue
Ooredoo Capital Markets Day 25 May 2015 55| |
Consumer Mobile Services
5% increase in customers QoQ
6% increased value QoQ
Continuous Fibre rollout
3% increase in Mozaic customers QoQ
4% increased value QoQ
Business Connectivity
10% increase in value QoQ
Mobile Data
27% increased value QoQ
Key drivers in Q1 2015
Ooredoo Capital Markets Day 25 May 2015 56| |
Agenda
 10:00‐10:05 Agenda Andreas Goldau – Ooredoo Group Investor Relations
 10:05‐10:20 Welcome, Dr. Nasser Marafih, OG CEO
 10:20‐10:40 Strategy Update, Jeremy Sell, OG CSO
 10:40‐11:00 Finance Update, Ajay Bahri, OG CFO
 11:00‐11:20, B2B – A growth engine for Ooredoo, Tom Craig, Senior Director B2B
 11:20‐11:40 Opco presentation: Qatar
 11:40‐12:00 Opco presentation: Algeria
 12:00‐12:45 Q&A
 12:45‐13:00 Meet the Ooredoo Group Team
 13:00‐14:00 Lunch
Ooredoo Capital Markets Day 25 May 2015 57| |
34.8 35.3 35.8 36.3 37.1 37.6 38.1 38.6 39.1 39.6 40.2
13.8 11.3 10.2 10.0 10.0 11.0 9.8 10.8 11.3 11.5 11.6
-10
10
30
50
0
20
40
60
2007 2008 2009 2010 2011 2012 2013 2014 2015 F2016 F2017 F
Population Unemployment rate (%)
Algerian population growth
Mn pops, % of the labor force
• 10th largest country in the world, the largest in Africa and within
Ooredoo Group (2.4mn Km2 ~ 5 times France)
• With 38.6mn people Algeria is one of the least densely
populated countries in the world (15 pop/km2)
• But there are big disparities of density by region: Algiers
>3750 pop/km2
• GDP/Cap (PPP): $ 7,816. Nominal GDP Growth Rate in 2014F
(LC): 9.7%
Spoken Languages/Dialects
% of population
• Very young population with 51% of people
below 30 years old and 25% below 14
• Very diverse and still growing (1.6% CAGR)
• Average Household has 5.33 members
• Fixed Broadband Penetration is 28% of HHs
• Mobile penetration is 78% of humans with
over 100% SIM penetration
• Smartphone penetration has reached 20% of
mobile users and 15% of total population
97%
28%
8% 2%
Arabic / Algerian dialect French Berber English
Algeria in figures
Ooredoo Capital Markets Day 25 May 2015 58| |
• Old state-owned PTT
creates mobile
arm/brand
• Pure postpaid product
extremely expensive
only accessible to high
end officials and their
social network
• Very small customer
base: around 100k in 3
years!!!
1999 - 2001 2002 - 2003 2004 - 2007 2008 - 2013
ATM Monopoly
Duopoly:
Market Creaming
3 Players 4 Brands:
Market Hyper Growth
Market Moderate
Growth
Nedjma’s Turnaround
and
Re-branding to
• OTA launched under
Djezzy’s brand in Feb 2002
• OTA makes mobile
accessible nationwide by
reducing -50% prices of the
base postpaid product and
launching the first prepaid
offer in Algeria
• OTA foster’s creation of
first Distributors in Algeria
and invests in co-marketing
with them
• At the end of 2003 OTA
reaches 88% share of a
market of 1.5mn high end
subs (0.5bn USD).
NEDJMA from Wataniya
Telecom owned…
…to Ooredoo owned
Diagnosis and New
Strategy that led to…
At the end of 2013
Ooredoo Algeria reached
30% value share of a
market of 3.5bn USD
(30mn “real” subs) while
OTA drops to 51%.
• WTA launched under Nedjma’s
brand August the 25th of 2004
• OTA launched ALLO “no frills”
brand August the 26th of 2004
with exactly the same color
• OTA leads the market in all
aspects profiting from its first
mover advantage : price,
network, biggest distribution
network and 2 brands to compete
in all segments
• At the end of 2007 OTA reaches
67% value share of a market of
2.6bn USD compared to 13% of
WTA (24mn “official” subs).
And in 2014 the market enters into a new stage: 3G DEPLOYMENT and DATA SERVICES REALM
Algerian mobile market history
Ooredoo Capital Markets Day 25 May 2015 59| |
Entering the mature
market phase
Government money
injection to the
economy
Data services
take-off
3 Players 4 Brands:
Market Hyper Growth
Market Moderate Growth (6.7% CAGR)
Nedjma’s Turnaround and Re-branding to
Ooredoo Algeria
Ooredoo Algeria historical performance
76
119
161
192
216 219 221
248
267
280
298
31 36 45
59
74 85
102
135 136 129 136 143 143
136
50 47 46
53 50 52
60
0
50
100
150
200
250
300
350
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014
Market Ooredoo Djezzy Mobilis
BnDZD
CAGR:
26%
CAGR:
1,08%
CAGR:
6,2%
Ooredoo Algeria has grown its revenues at a 22.3% CAGR in the 2008-2014 period, outperforming
a market which has grown at 5.5% CAGR and reaching 34.3% revenue share at 2014 EoP!!
Ooredoo Capital Markets Day 25 May 2015 60| |
Ooredoo Algeria was the first to commercially launch 3G services in the country on December 13th 2013,
but OA had already taken the lead through an aggressive data pre-emption strategy which started in August
2012 stretching to the limit the EDGE technology (2.5G)
8% 3%
11% 18% 19%
15% 16%
14%
15% 19%
77% 81% 75%
67% 62%
Q1 2014 Q2 2014 Q3 2014 Q4 2014 Q1 2015
Est.
Djezzy Mobilis Ooredoo
MI1 Revenue Shares evolution
2% 1% 6% 3% 6%
37% 37% 36% 46% 44%
61% 61% 58% 51% 49%
Q1 2014 Q2 2014 Q3 2014 Q4 2014 Q1 2015
Est.
Djezzy Mobilis Ooredoo
MBB2 Revenue Shares evolution
Thanks to a very aggressive devices’ subsidies strategy during 2014, OA has been able to speed up data
adoption, actually creating the data market, while capturing the majority of the data active subscribers as well
as the generated value. Outcome: OA still holds a 58% data revenue share after 5 quarters of commercial
operation which represent 17% of overall OA’s revenues when before 3G that figure was 6%.
3G launch and OA’s performance
Notes: (1) MI=“Mobile Internet”; (2) MBB=“Mobile Broadband”
Ooredoo Capital Markets Day 25 May 2015 61| |
Financial KPIs in bn DZD
(1 US$ = 93.1 dzd)
(Avg FX during Q1 2015)
Revenue
Q1
2014
Q1
2015
YoY
Q4
2014
Q1
2015
QoQ
23,631 25,839 +9.3%
9,140 9,337 +2.2%
38.7% 36.1% -2.6ppt
3,333 -1,505 -145%
33.3% 35.5% +2.2ppt
10.4% 16.8% +6.4ppt
EBITDA
EBITDA Margin
Profit / Loss
Revenue Share (%)
Data Revenue
Weight (%)
Data Market
Revenue Share (%)
61.7% 57.9% -3.8ppt
26,021 25,839 -0.7%
2,614 9,337 +257.2%
10.0% 36.1% +26.1ppt
-5,124 -1,505 +70.6%
34.3% 35.5% +1.2ppt
12.9% 16.8% +3.9ppt
60.7% 57.9% -2.8ppt
Q1 2015 financial and operational highlights
Ooredoo Capital Markets Day 25 May 2015 62| |
LEAD ON
CUSTOMER
EXPERIENCE
STRENGTHEN
OUR
FOUNDATIONS
ACCELERATE
GROWTH
• Keeping mobile data market leadership in Algeria
• Best data usage experience in Algeria with average data speed per customer
far ahead of competition and substantially higher than minimum threshold set
out in the T&C’s of the 3G License
• Boosting data adoption through devices with the right price/quality balance,
improving digital content and customer service through digital channels
• Actively seeking B2B revenue growth beyond core GSM/3G business (IT
services)
• Proactive search of other inorganic sources of growth beyond mobile
• Strong focus on creating new revenue streams within digital domain via new
strategic partnerships/JVs with Financial Services and e-Commerce businesses
• Tight control of data pricing to not jeopardize profitability targets
• Invest in state of the art network technology within the CAPEX/Revenue targets
• Proactively pursue infrastructure sharing agreements with competition
• Optimize asset inventory management
Strategic focus
Thank you
2015 1H Results – August 2015 TBD
Upcoming
events
Website: ooredoo.com
Email: IR@ooredoo.com
Twitter: @OoredooIR
Follow us

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Ooredoo CMD 2015 full presentation

  • 2. Ooredoo Capital Markets Day 25 May 2015 2| |  Ooredoo (parent company Ooredoo Q.S.C.) and the group of companies which it forms part of (“Ooredoo Group”) cautions investors that certain statements contained in this document state Ooredoo Group management's intentions, hopes, beliefs, expectations, or predictions of the future and, as such, are forward-looking statements.  Ooredoo Group management wishes to further caution the reader that forward-looking statements are not historical facts and are only estimates or predictions. Actual results may differ materially from those projected as a result of risks and uncertainties including, but not limited to: – Our ability to manage domestic and international growth and maintain a high level of customer service – Future sales growth – Market acceptance of our product and service offerings – Our ability to secure adequate financing or equity capital to fund our operations – Network expansion – Performance of our network and equipment – Our ability to enter into strategic alliances or transactions – Cooperation of incumbent local exchange carriers in provisioning lines and interconnecting our equipment – Regulatory approval processes – Changes in technology – Price competition – Other market conditions and associated risks  This presentation does not constitute an offering of securities or otherwise constitute an invitation or inducement to any person to underwrite, subscribe for or otherwise acquire or dispose of securities in any company within the Ooredoo Group.  The Ooredoo Group undertakes no obligation to update publicly or otherwise any forward-looking statements, whether as a result of future events, new information, or otherwise. Disclaimer
  • 3. Ooredoo Capital Markets Day 25 May 2015 3| | Agenda  10:00‐10:05 Agenda Andreas Goldau – Ooredoo Group Investor Relations  10:05‐10:20 Welcome, Dr. Nasser Marafih, OG CEO  10:20‐10:40 Strategy Update, Jeremy Sell, OG CSO  10:40‐11:00 Finance Update, Ajay Bahri, OG CFO  11:00‐11:20, B2B – A growth engine for Ooredoo, Tom Craig, Senior Director B2B  11:20‐11:40 Opco presentation: Qatar  11:40‐12:00 Opco presentation: Algeria  12:00‐12:45 Q&A  12:45‐13:00 Meet the Ooredoo Group Team  13:00‐14:00 Lunch
  • 4. Ooredoo Capital Markets Day 25 May 2015 4| | 2014 Performance Total customers (‘000) 96,18 4 107,2 54 12M'13 12M'14 Revenue (QARm) 33,85 1 33,20 7 12M'13 12M'14 12M'14 EBITDA (QARm) Net profit to ORDS (QARm) • Strong customer growth • Revenues impacted by FX and challenging market conditions in Kuwait, Tunisia, Iraq • NP and cash flows affected by lower EBITDA, foreign currency impact, Myanmar start up cost and Algeria customer acquisition cost 2013-2014 growth based on 2014 results excluding Indonesian Foreign Exchange, Myanmar start-up costs and one-off customer acquisition costs in Algeria +12% +2% -2% 14,64 0 12,94 8 12M'13 12M'14 12M'14 -5% -12% 2,579 2,134 12M'13 12M'14 12M'14 -8% -17% X%
  • 5. Ooredoo Capital Markets Day 25 May 2015 5| | Recent achievements Digital Value increasing Myanmar Launch 1st to market Brand Rollout $1.7B equity value1 B2B >9% YoY Growth of Data 30% of Group revenues Customers >111M Portfolio Rationalizing Source: (1) Brand Finance
  • 6. Ooredoo Capital Markets Day 25 May 2015 6| | Market challenges Margins still too low Capacity growth exponential to revenue growth Competitors now Global/regional Regulators slow to embrace consolidation Challenging competition Data pricing still not rational More rationality needed to reward investments SMS and international voice traffic eroded Data growing fast but lower margins Product mix changing
  • 7. Ooredoo Capital Markets Day 25 May 2015 7| | We see opportunity ahead Note: CAGR for Myanmar has been calculated based on mobile revenue only and does not include fixed line revenue Source: Ooredoo Group Strategic Market Outlook – 2015, Ovum 2015 Forecast for Iraq 2.4% 7.5% 2.9% 1.1% 3.0% 7.6% 6.1% 0% 2% 4% 6% 8% 10% 12% 14% Algeria Indonesia Iraq Kuwait Myanmar Oman Qatar Tunisia Telecom revenue CAGR forecast, 2014-2019 44.2% 40% 20% Data Growth Operational Consolidation Greater regulatory support Convergence B2B, ICT Efficiency
  • 8. Ooredoo Capital Markets Day 25 May 2015 8| | Opportunities by OpCo Focus depends on OpCo market structures Algeria Indonesia Iraq Kuwait Myanmar Oman Qatar Tunisia (KEY) Data growth Data growth everywhere Operational consolidation Big and/or deep sharing being implemented Greater regulatory support Tangible evidence of regulatory support Convergence 4 active strategies B2B, ICT Scale of current efforts towards B2B/ICT segment Efficiency Size of improvements being implemented HIGH MEDIUM
  • 9. Ooredoo Capital Markets Day 25 May 2015 9| | Ooredoo remains a good buy for investors • Performance management • Cost optimizing • Infrastructure sharing • Group synergies, e.g. procurement • Improving returns across existing portfolio • Selective value accretive acquisitions • Balanced portfolio of mature and emerging market presence • Relatively low smartphone penetration; data still accounts for a relatively low % of revenues; pricing rationality will improve • 9m businesses are spending $10B across our footprint; current Ooredoo B2B share is less than 15%. Top Line Growth Bottom Line Performance Disciplined M&A Financial and Credit Strength • Attractive shareholder returns with appropriate dividends • Investment grade rating • Conservative credit policy • Government support
  • 10. Ooredoo Capital Markets Day 25 May 2015 10| | Agenda  10:00‐10:05 Agenda Andreas Goldau – Ooredoo Group Investor Relations  10:05‐10:20 Welcome, Dr. Nasser Marafih, OG CEO  10:20‐10:40 Strategy Update, Jeremy Sell, OG CSO  10:40‐11:00 Finance Update, Ajay Bahri, OG CFO  11:00‐11:20, B2B – A growth engine for Ooredoo, Tom Craig, Senior Director B2B  11:20‐11:40 Opco presentation: Qatar  11:40‐12:00 Opco presentation: Algeria  12:00‐12:45 Q&A  12:45‐13:00 Meet the Ooredoo Group Team  13:00‐14:00 Lunch
  • 11. Ooredoo Capital Markets Day 25 May 2015 11| | 3 years ago, we introduced the Drive strategy Source: Ooredoo/Qtel 2012 Capital Markets Day Accelerate new growth Strengthen our foundations Lead on customer experience • “Know” our customers • Embrace customer experience mindset and culture • Stand out from the competition • Work smarter and work better together • Increase productivity • Scale profitable mobile data • Grow B2B & IT services • Move into fiber in selected markets • Explore new opportunities, such as TV, finance, and health
  • 12. Ooredoo Capital Markets Day 25 May 2015 12| | Our portfolio focus remains the same 3 Business Lines 3 Geographies South-East Asia Middle East North Africa Consumer Mobile Enterprise Consumer Broadband
  • 13. Ooredoo Capital Markets Day 25 May 2015 13| | What we have delivered… Note: (1) FY2014+Q12015 Lead on Customer Experience Brand Roll Out Devices and Retail Broadband Growth Strengthen our Foundations Management Upgrade Accelerated Cost and CAPEX Optimization Rebranded 7 OpCos - Qatar, Algeria, the Maldives, Tunisia, Myanmar, Kuwait, Oman. • Franchise model developed and rolled out in Myanmar, Kuwait, Oman. • Smartphone penetration reaching 25% of our subscriber base • More rational approach to subsidies. • Best network: 4G+ in Qatar & Kuwait, 3G launched in Iraq and Algeria. • 4G investments in 5 of our 10 markets. • 25% of data traffic on 4G in these markets. • Strong data revenue growth - 25% of total Group revenues in Q4’14, 30% in Q1’15. • Leadership Development Program and Business Leader Program. • Long-term succession plans. • Many OpCos continue to exceed cost optimisation targets. • $133m in savings from centralized sourcing1.
  • 14. Ooredoo Capital Markets Day 25 May 2015 14| | Accelerate Growth Accelerated B2B rollout Digital Business Inorganic Growth •QAR 4.7bn revenue in 2014 and 25% customer base growth. •5 out of 8 B2B markets delivering double-digit revenue growth. • Regional e-commerce JV with Rocket Internet (50/50) covering 15 APAC countries. •Commercial launch with 3G services in Myanmar in a world-first - we reached our millionth customer in under 3 weeks from launch. •No major acquisition in the past 3 years. •We divested out of Bravo in Saudi and Wi-Tribe in Jordan. Strengthen our Foundations Accelerated Technology modernization • U900 network modernization to deliver significant cost savings across the Group. Network sharing and Balance Sheet Optimization • 1st phase of mobile infrastructure sharing agreement in Tunisia to be implemented before Q1’16; we are sharing fibre in Indonesia and towers in Qatar and Myanmar. • Network sharing remains strategic focus. What we have delivered…
  • 15. Ooredoo Capital Markets Day 25 May 2015 15| | 3 strategic priorities – no fundamental change Convergence • Bundling, churn reduction, upselling/cross-selling • Cost benefits: common infrastructure, leveraged brand and marketing • Stronger B2B offering & capabilities • Partnership for content – digital and content to differentiate Network Consolidation • Network consolidation – improve competitive dynamics • True “game changer” – stability, efficiency, big shareholder returns • Regulatory support – recognizes downsides of unhealthy competition Efficiency • Cost and capital efficiency programs – shared services, IT stack consolidation, outsourcing • Asset-light models/Infrastructure sharing – shared/rented towers • Self-provisioning and self-care – e channels, franchises, “digital” interface
  • 16. Ooredoo Capital Markets Day 25 May 2015 16| | Key metrics largely unchanged Strategic metrics Financial metrics • Growth (Revenue) • Margins (EBIT) • Return on capital (ROCE) • Shareholder returns (TSR) 1 2 3 4 • Customer experience (NPS) • Organizational capability building • Productivity and synergies 5 6 7 2015
  • 17. Ooredoo Capital Markets Day 25 May 2015 17| | Agenda  10:00‐10:05 Agenda Andreas Goldau – Ooredoo Group Investor Relations  10:05‐10:20 Welcome, Dr. Nasser Marafih, OG CEO  10:20‐10:40 Strategy Update, Jeremy Sell, OG CSO  10:40‐11:00 Finance Update, Ajay Bahri, OG CFO  11:00‐11:20, B2B – A growth engine for Ooredoo, Tom Craig, Senior Director B2B  11:20‐11:40 Opco presentation: Qatar  11:40‐12:00 Opco presentation: Algeria  12:00‐12:45 Q&A  12:45‐13:00 Meet the Ooredoo Group Team  13:00‐14:00 Lunch
  • 18. Ooredoo Capital Markets Day 25 May 2015 18| | A satisfactory start to 2015 in a challenging and competitive environment • Number of customers increased by 14% to 111 million, driven by Indonesia, Algeria, and Myanmar • Q1 2015 revenue stable at QAR 8,037 million with strong performances in Qatar, Oman, Maldives and Myanmar, challenging market conditions remain in Iraq and Tunisia. Excluding the negative FX impact in Indonesia and Algeria, revenue increased by 3% • EBITDA down 5% to QAR 3,205 million. Excluding the impact of currency depreciation (mainly in Indonesia and Algeria) the decrease in EBITDA was limited to 1 % • Excluding the adverse FX impact Net Profit decreased by 4%, instead of the reported 43% • Q1 2015 data revenue increased to 30% of Group revenue due to Ooredoo’s strategy to market innovative services for consumer and B2B customers • Asiacell launched 3G service in January – 2 million 3G customers; Ooredoo Kuwait launched 4G+ • Investment grade credit ratings maintained (Moody’s “A2”, S&P “A-”, Fitch “A+”) • Post period: New USD 500 Mill. Revolving Credit Facility (RCF) signed in May 2015 Group results 2015 Q1 highlights
  • 19. Ooredoo Capital Markets Day 25 May 2015 19| | Customers (in thousands) Revenues (in QAR million) Customer growth continuing across key operations… …translating into steady revenues in local currency terms… EBITDA and EBITDA margin (% of Revenue ) …cost optimization initiatives offset margin pressure partially … Net profit attributable to Ooredoo Shareholders (in QAR million) …negative FX trends weighs on bottom- line results 8,384 8,103 8,037 Q1'13 Q1'14 Q1'15 - 3% 3,690 3,378 3,205 44% 42% 40% Q1'13 Q1'14 Q1'15 -8% Q1'13 Q1'14 Q1'15 +14% 808 887 501 Q1'13 Q1'14 Q1'15 +10% +7% 110,853 - 1% -5% -43% +3% excl. FX impact -1% excl. FX impact -4% excl. FX impact 90,969 96,660 Group performance
  • 20. Ooredoo Capital Markets Day 25 May 2015 20| | Consolidated revenue 8,037 -1% EBITDA 3,205 -5% Net profit attributable to Ooredoo shareholders 501 -43% Earnings per share (in Qatari Riyals) 1.56 -43% Market capitalization (as of 31 March 2015) 31,939 -28% Capital expenditure 1,629 -16% Q1 2015 / Q1 2014QAR Millions 3 months ended March 2015 2015 Annual Guidance 0 to -3% -1 to -4% - - - 8,500 to 9,500 Group results 2015 Q1 performance summary Guidance based on FX rate as of March 2015, without FX impact it would have been Revenue: +1% to +4% and EBITDA: 0 to +3%.
  • 21. Ooredoo Capital Markets Day 25 May 2015 21| |  • In 2013 a OPCO benchmarking exercise was performed by ATK with estimated addressable gap of around USD 550m, USD 393m (71%) covered in 2013/14 • OPCOs are incorporating the identified savings into their Business Plans; process for measurement and reporting of savings implemented across the group Several projects being carried out in 2015: • Implementation of Best Practices in CAPEX management • Data Costing & Data Profitability model • Opco Cost Benchmarking exercise • Outsourcing (Network & IT, RA & FM, Call Centre) • Increasing scope of Group Strategic Sourcing. • Telefonica Alliance in several areas (Procurement, Technology, Device Management etc.) • Rationalization of creative agencies & marketing spend. • Sharing of infrastructure Cost Optimization BPO (Business Process Outsourcing) Network Sharing and IT systems consolidation Strategic sourcing Productivity : An integral part of Drive Strategy
  • 22. Ooredoo Capital Markets Day 25 May 2015 22| | Cost Optimization Actual savings achieved in key OpCos 2012 -2014 50 4 2 18 21 82 28 205 70 3 14 29 33 81 11 241 26 10 10 11 15 47 26 152 Iraq Tunisia Algeria Kuwait Oman Indosat Qatar Total in (USD m)2012 2013 2014 71% of addressable gap of USD 550m covered in 2013/14 Total for 2014 includes USD 7m from small opcos
  • 23. Ooredoo Capital Markets Day 25 May 2015 23| | * In QAR mill and Capex to Sales ratio in % 6,942 6,575 7,316 9,298 8,391 26% 21% 22% 27% 25% 12M'10 12M'11 12M'12 12M'13 12M'14 -5% +11% +27% -10% Capital expenditures: Network modernization mainly complete Guidance for 2015: QAR 8,500-9,500m including Myanmar
  • 24. Ooredoo Capital Markets Day 25 May 2015 24| | Technology initiatives across the Ooredoo Group CORNERSTONES OF OUR ACTIVITIES • 3G UMTS launches in Algeria, Iraq and Myanmar • Re-farming to U900 & LTE1800 continues • 4G LTE launched in 5 markets (Qatar, Kuwait, Oman, Indonesia, Maldives). • 4G LTE-A Launched in 2 markets (Qatar & Kuwait) • UNIFY, group transformational program (IT & NW virtualization), in progress with benefits materializing from 2016 • Network Modernization completed for all OpCos except South Oman which is in final stages. • Network Expansion underway in all OpCos to accommodate exponential data growth. Ooredoo – Qatar  4G LTE Advanced launched .  FTTH phase 2 completed, phase 3 in progress Indonesia – Indosat  4G LTE Launched  Network expansion for outside Java completed  Java Network expansion in progress Iraq – Asiacell  3G UMTS Launched Ooredoo-Kuwait  4G LTE Advanced launched  Data Core Modernization completed Ooredoo -Tunisia  Network Sharing pilot in progress.  Fixed line progressing Ooredoo -Oman  4G LTE Expansion  RAN modernization in South Oman.  Southern Fiber Ring in progress Ooredoo – Algeria  3G UMTS deployment  East-West Fiber rollout completed  Transmission sharing in progress Ooredoo– Myanmar  3G Launched  Fiber Sharing
  • 25. Ooredoo Capital Markets Day 25 May 2015 25| | 1000 1000 1250 1600 500 1000 1000 750 500 500 0 200 400 600 800 1,000 1,200 1,400 1,600 1,800 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 2028 2043 Bonds SukukBonds SukukLoans Smooth long-term debt profile… May 2015 USD 500m 5 year RCF has further improved the debt profile. Total Outstanding Loans USD 2,500m Total Bonds and Sukuk USD 6,600m Total outstanding debt at Ooredoo Q.S.C. level (current status) USD 9,100m
  • 26. Ooredoo Capital Markets Day 25 May 2015 26| | Key financial risk management issues are addressed… Foreign Exchange risk  FX risk is natural part of investing in Emerging Markets  FX hedging policy recently reviewed - Hedging levels appropriate Leverage levels  Leverage of 2.5x, at the upper end of Board guidance of 1.5x – 2.5x (Net Debt to EBITDA) Debt refinancing / liquidity risk / rating  No imminent refinancing requirements in 2015  Current cash levels comfortable, smooth long term debt profile.  Investment grade credit rating maintained Moody’s “A2”, outlook: negative; S&P “A-”, outlook: stable; Fitch “A+”, outlook: stable Interest Rate risk  Majority in fixed rate debt Cash up-streaming  Iraq (some dividends received, recent Central bank regulation changes, in progress)  Tunisia (dividends received in stages)  Algeria (in progress)  No issues in Oman, Kuwait and Indonesia
  • 27. Ooredoo Capital Markets Day 25 May 2015 27| | ...via funding in local currency at OPCOs Indonesia • Medium term transformation of USD/IDR debt mix. • Target 75% local currency • Calling USD 650m bond in June 2015 Tunisia • 100% local currency funding in TND Algeria • Plan to increase local currency funding to 100% Maldives • USD loans with a provision to repay in local currency Oman • Some local currency loans Kuwait • All local currency loans …FX transactional risks are mitigated to the extent practical … foreign currency denominated vendor and other payments (leases, etc.) are hedged using: • plain vanilla instruments to the extent available • at reasonable costs
  • 28. Ooredoo Capital Markets Day 25 May 2015 28| | Agenda  10:00‐10:05 Agenda Andreas Goldau – Ooredoo Group Investor Relations  10:05‐10:20 Welcome, Dr. Nasser Marafih, OG CEO  10:20‐10:40 Strategy Update, Jeremy Sell, OG CSO  10:40‐11:00 Finance Update, Ajay Bahri, OG CFO  11:00‐11:20, B2B – A growth engine for Ooredoo, Tom Craig, Senior Director B2B  11:20‐11:40 Opco presentation: Qatar  11:40‐12:00 Opco presentation: Algeria  12:00‐12:45 Q&A  12:45‐13:00 Meet the Ooredoo Group Team  13:00‐14:00 Lunch
  • 29. Ooredoo Capital Markets Day 25 May 2015 29| | Addressable Market is calculated based on Ooredoo core countries which are: Algeria, Tunisia, Iraq, Kuwait, Qatar and Indonesia Sournce: BCG Ooredoo Footprint: B2B Addressable Market of $10Bn
  • 30. Ooredoo Capital Markets Day 25 May 2015 30| | Market Size Source: BCG Market Opportunity in $bn B2B Revenue Grew 9.4% YoY Q1 2014-2015 Mobile Fixed B2B Opportunity in Footprint
  • 31. Ooredoo Capital Markets Day 25 May 2015 31| | An Entrepreneurial Mindset – Digital Natives
  • 32. Ooredoo Capital Markets Day 25 May 2015 32| | 26.6% 58.4%15% Rapid ICT Growth
  • 33. Ooredoo Capital Markets Day 25 May 2015 33| | Growing Economies – Triggers & Barriers
  • 34. Ooredoo Capital Markets Day 25 May 2015 34| | Growing with our Customers – Building Trust Customer Base Growth More than 25% customer base growth in the course of last year, reflecting how Ooredoo became the operator of choice 2014 Actual YOY Growth Ooredoo Business growth - which is faster than the average GDP growth of countries on our footprint Major Wins Ooredoo Business is the trusted partner of major businesses worldwide
  • 35. Ooredoo Capital Markets Day 25 May 2015 35| | Our Transformation Agenda
  • 36. Ooredoo Capital Markets Day 25 May 2015 36| | B2B Brand – Engage & Inspire
  • 37. Ooredoo Capital Markets Day 25 May 2015 37| | Building Customer Conversations
  • 38. Ooredoo Capital Markets Day 25 May 2015 38| | Products – Equipped to Deliver
  • 39. Ooredoo Capital Markets Day 25 May 2015 39| | Ooredoo addressable market Key elements to success M2M – The First Group Product Launch
  • 40. Ooredoo Capital Markets Day 25 May 2015 40| | To Summarize
  • 41. Ooredoo Capital Markets Day 25 May 2015 41| | Agenda  10:00‐10:05 Agenda Andreas Goldau – Ooredoo Group Investor Relations  10:05‐10:20 Welcome, Dr. Nasser Marafih, OG CEO  10:20‐10:40 Strategy Update, Jeremy Sell, OG CSO  10:40‐11:00 Finance Update, Ajay Bahri, OG CFO  11:00‐11:20, B2B – A growth engine for Ooredoo, Tom Craig, Senior Director B2B  11:20‐11:40 Opco presentation: Qatar  11:40‐12:00 Opco presentation: Algeria  12:00‐12:45 Q&A  12:45‐13:00 Meet the Ooredoo Group Team  13:00‐14:00 Lunch
  • 42. Ooredoo Capital Markets Day 25 May 2015 42| | 2,070 2,206 2,532 2,797 2011 2012 2013 2014 Mobile SIMs (‘000) 5,704 6,220 6,590 7,148 2011 2012 2013 2014 Revenue (QR m) +9% +6% +8% +7% +15% +11% 2,948 3,249 3,273 3,448 2011 2012 2013 2014 +10% +1% +5% EBITDA (QR m) Key results from 2014 • Financial performance continues to exceed targets • We continue to maintain market leadership
  • 43. Ooredoo Capital Markets Day 25 May 2015 43| | 76% 75% 76% 76% 24% 25% 24% 24% Q1 14 Q2 14 Q3 14 Q4 14 132 136 133 129129 131 124 121 61 52 47 105 54 27 18 42 Q1 14 Q2 14 Q3 14 Q4 14 OQ ARPU VFQ ARPU OQ Net VFQ Net 550 585 559 591 1,706 1,796 1,784 1,862 Q1 14 Q2 14 Q3 14 Q4 14 2,593 2,645 2,692 2,797 1,327 1,354 1,372 1,414 Q1 14 Q2 14 Q3 14 Q4 14 Revenue (QR m) Revenue Share Net growth (‘000) & ARPU (QR)Mobile SIMs (‘000) 66% 34% Source: VFQ Report 2014 High level comparison with competition
  • 44. Ooredoo Capital Markets Day 25 May 2015 44| | 73 74 72 68 72 74 76 77 87 85 84 82 83 84 86 86 Q1 13 Q2 13 Q3 13 Q4 13 Q1 14 Q2 14 Q3 14 Q4 14 Ooredoo Vodafone 90 89 90 88 89 86 89 89 80 78 77 79 77 77 77 77 Q1 13 Q2 13 Q3 13 Q4 13 Q1 14 Q2 14 Q3 14 Q4 14 Ooredoo Vodafone 83 81 81 82 81 82 83 83 85 83 81 81 82 83 83 81 Q1 13 Q2 13 Q3 13 Q4 13 Q1 14 Q2 14 Q3 14 Q4 14 Ooredoo Bigger, Faster & Better 6 6.4 7.4 2.7 1.9 2.4 2012 2013 2014 Ooredoo Vodafone Customer Satisfaction Index B2C Brand Equity Index Price Perception Network Perception Source: Nielsen Customer’s voice
  • 45. Ooredoo Capital Markets Day 25 May 2015 45| | Key achievements in 2014
  • 46. Ooredoo Capital Markets Day 25 May 2015 46| | Key achievements in 2014
  • 47. Ooredoo Capital Markets Day 25 May 2015 47| | Data revenue (QRM) 252 278 319 336 Q1 2014 Q2 2014 Q3 2014 Q4 2014 Data revenue to total (%) 27% 28% 32% 34% Q1 2014 Q2 2014 Q3 2014 Q4 2014 Data Revenue (QR M) Data Revenue to Total % Data Monetization CAGR: 10% Increase data • Convert non users-users • Move 2G to 3G to 4G/4G+ • Get VFQ customers • Internet of Everything Drive usage and revenue • Make data friendly • Continuous stimulation Align demand and capacity • Traffic management • Unclog congestion Create dependency & loyalty • Add-ons with sticky data intense interaction
  • 48. Ooredoo Capital Markets Day 25 May 2015 48| | Website 15 million Visitors 6 million Unique Visitors Online Payments 400 million QR in payments 30% from mobile devices Ooredoo Community Launched on May 27th 2014 17,000 registered users 160,000 unique visits Ooredoo App 340,000 downloads 4/5 average rating Mozaic Go 25,000 downloads 4/5 average rating 10,000 downloads 3.8/5 average rating Mobile Money Launched in November 2014 Digital Universe
  • 49. Ooredoo Capital Markets Day 25 May 2015 49| | Fibre Project 4G Project Completed Phase 1 & 2 205k Connections 54% On Mozaic TV 3.0 91% 315k Homes passed 920 Base stations 485k Customers 4G+ Launched 1st in Qatar Coverage95% Success stories
  • 50. Ooredoo Capital Markets Day 25 May 2015 50| | B2B: Major deals in 2014 Emphasis on B2B • Incentivize the right sales behavior • Account Management • Recruiting skilled specialists
  • 51. Ooredoo Capital Markets Day 25 May 2015 51| | Shahry Smart 19% increase in customers YoY 12% increased value YoY Mobile Broadband 4% increase in customers YoY 18% increased value YoY Fibre drives Mozaic TV growth 19% increase in customers YoY 36% increased value YoY Business Connectivity 12% increased value YoY Mobile Data 34% increased value YoY Key drivers in 2014
  • 52. Ooredoo Capital Markets Day 25 May 2015 52| | Best Customer Care Annual Middle East Call Centre Awards 2014 Marketing Campaign of the Year CommsMEA 2014 Executive of the Year Global Carrier Awards 2014 Company of the Year Telecommunications International Business “Stevies” Award New Product or Service Introduction of the Year International Business “Stevies” Award Best Customer Experience Management Implementation Annual Middle East Call Centre Awards 2014 Awards
  • 53. Ooredoo Capital Markets Day 25 May 2015 53| | Q1 2015
  • 54. Ooredoo Capital Markets Day 25 May 2015 54| | 1,086 1,135 1,112 1,187 1,266 Q1'14 Q2'14 Q3'14 Q4'14 Q1'15 620 662 672 680 721 Q1'14 Q2'14 Q3'14 Q4'14 Q1'15 Mobile revenue (QRm) Fixed revenue (QRm) Mobile and Fixed Revenue
  • 55. Ooredoo Capital Markets Day 25 May 2015 55| | Consumer Mobile Services 5% increase in customers QoQ 6% increased value QoQ Continuous Fibre rollout 3% increase in Mozaic customers QoQ 4% increased value QoQ Business Connectivity 10% increase in value QoQ Mobile Data 27% increased value QoQ Key drivers in Q1 2015
  • 56. Ooredoo Capital Markets Day 25 May 2015 56| | Agenda  10:00‐10:05 Agenda Andreas Goldau – Ooredoo Group Investor Relations  10:05‐10:20 Welcome, Dr. Nasser Marafih, OG CEO  10:20‐10:40 Strategy Update, Jeremy Sell, OG CSO  10:40‐11:00 Finance Update, Ajay Bahri, OG CFO  11:00‐11:20, B2B – A growth engine for Ooredoo, Tom Craig, Senior Director B2B  11:20‐11:40 Opco presentation: Qatar  11:40‐12:00 Opco presentation: Algeria  12:00‐12:45 Q&A  12:45‐13:00 Meet the Ooredoo Group Team  13:00‐14:00 Lunch
  • 57. Ooredoo Capital Markets Day 25 May 2015 57| | 34.8 35.3 35.8 36.3 37.1 37.6 38.1 38.6 39.1 39.6 40.2 13.8 11.3 10.2 10.0 10.0 11.0 9.8 10.8 11.3 11.5 11.6 -10 10 30 50 0 20 40 60 2007 2008 2009 2010 2011 2012 2013 2014 2015 F2016 F2017 F Population Unemployment rate (%) Algerian population growth Mn pops, % of the labor force • 10th largest country in the world, the largest in Africa and within Ooredoo Group (2.4mn Km2 ~ 5 times France) • With 38.6mn people Algeria is one of the least densely populated countries in the world (15 pop/km2) • But there are big disparities of density by region: Algiers >3750 pop/km2 • GDP/Cap (PPP): $ 7,816. Nominal GDP Growth Rate in 2014F (LC): 9.7% Spoken Languages/Dialects % of population • Very young population with 51% of people below 30 years old and 25% below 14 • Very diverse and still growing (1.6% CAGR) • Average Household has 5.33 members • Fixed Broadband Penetration is 28% of HHs • Mobile penetration is 78% of humans with over 100% SIM penetration • Smartphone penetration has reached 20% of mobile users and 15% of total population 97% 28% 8% 2% Arabic / Algerian dialect French Berber English Algeria in figures
  • 58. Ooredoo Capital Markets Day 25 May 2015 58| | • Old state-owned PTT creates mobile arm/brand • Pure postpaid product extremely expensive only accessible to high end officials and their social network • Very small customer base: around 100k in 3 years!!! 1999 - 2001 2002 - 2003 2004 - 2007 2008 - 2013 ATM Monopoly Duopoly: Market Creaming 3 Players 4 Brands: Market Hyper Growth Market Moderate Growth Nedjma’s Turnaround and Re-branding to • OTA launched under Djezzy’s brand in Feb 2002 • OTA makes mobile accessible nationwide by reducing -50% prices of the base postpaid product and launching the first prepaid offer in Algeria • OTA foster’s creation of first Distributors in Algeria and invests in co-marketing with them • At the end of 2003 OTA reaches 88% share of a market of 1.5mn high end subs (0.5bn USD). NEDJMA from Wataniya Telecom owned… …to Ooredoo owned Diagnosis and New Strategy that led to… At the end of 2013 Ooredoo Algeria reached 30% value share of a market of 3.5bn USD (30mn “real” subs) while OTA drops to 51%. • WTA launched under Nedjma’s brand August the 25th of 2004 • OTA launched ALLO “no frills” brand August the 26th of 2004 with exactly the same color • OTA leads the market in all aspects profiting from its first mover advantage : price, network, biggest distribution network and 2 brands to compete in all segments • At the end of 2007 OTA reaches 67% value share of a market of 2.6bn USD compared to 13% of WTA (24mn “official” subs). And in 2014 the market enters into a new stage: 3G DEPLOYMENT and DATA SERVICES REALM Algerian mobile market history
  • 59. Ooredoo Capital Markets Day 25 May 2015 59| | Entering the mature market phase Government money injection to the economy Data services take-off 3 Players 4 Brands: Market Hyper Growth Market Moderate Growth (6.7% CAGR) Nedjma’s Turnaround and Re-branding to Ooredoo Algeria Ooredoo Algeria historical performance 76 119 161 192 216 219 221 248 267 280 298 31 36 45 59 74 85 102 135 136 129 136 143 143 136 50 47 46 53 50 52 60 0 50 100 150 200 250 300 350 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 Market Ooredoo Djezzy Mobilis BnDZD CAGR: 26% CAGR: 1,08% CAGR: 6,2% Ooredoo Algeria has grown its revenues at a 22.3% CAGR in the 2008-2014 period, outperforming a market which has grown at 5.5% CAGR and reaching 34.3% revenue share at 2014 EoP!!
  • 60. Ooredoo Capital Markets Day 25 May 2015 60| | Ooredoo Algeria was the first to commercially launch 3G services in the country on December 13th 2013, but OA had already taken the lead through an aggressive data pre-emption strategy which started in August 2012 stretching to the limit the EDGE technology (2.5G) 8% 3% 11% 18% 19% 15% 16% 14% 15% 19% 77% 81% 75% 67% 62% Q1 2014 Q2 2014 Q3 2014 Q4 2014 Q1 2015 Est. Djezzy Mobilis Ooredoo MI1 Revenue Shares evolution 2% 1% 6% 3% 6% 37% 37% 36% 46% 44% 61% 61% 58% 51% 49% Q1 2014 Q2 2014 Q3 2014 Q4 2014 Q1 2015 Est. Djezzy Mobilis Ooredoo MBB2 Revenue Shares evolution Thanks to a very aggressive devices’ subsidies strategy during 2014, OA has been able to speed up data adoption, actually creating the data market, while capturing the majority of the data active subscribers as well as the generated value. Outcome: OA still holds a 58% data revenue share after 5 quarters of commercial operation which represent 17% of overall OA’s revenues when before 3G that figure was 6%. 3G launch and OA’s performance Notes: (1) MI=“Mobile Internet”; (2) MBB=“Mobile Broadband”
  • 61. Ooredoo Capital Markets Day 25 May 2015 61| | Financial KPIs in bn DZD (1 US$ = 93.1 dzd) (Avg FX during Q1 2015) Revenue Q1 2014 Q1 2015 YoY Q4 2014 Q1 2015 QoQ 23,631 25,839 +9.3% 9,140 9,337 +2.2% 38.7% 36.1% -2.6ppt 3,333 -1,505 -145% 33.3% 35.5% +2.2ppt 10.4% 16.8% +6.4ppt EBITDA EBITDA Margin Profit / Loss Revenue Share (%) Data Revenue Weight (%) Data Market Revenue Share (%) 61.7% 57.9% -3.8ppt 26,021 25,839 -0.7% 2,614 9,337 +257.2% 10.0% 36.1% +26.1ppt -5,124 -1,505 +70.6% 34.3% 35.5% +1.2ppt 12.9% 16.8% +3.9ppt 60.7% 57.9% -2.8ppt Q1 2015 financial and operational highlights
  • 62. Ooredoo Capital Markets Day 25 May 2015 62| | LEAD ON CUSTOMER EXPERIENCE STRENGTHEN OUR FOUNDATIONS ACCELERATE GROWTH • Keeping mobile data market leadership in Algeria • Best data usage experience in Algeria with average data speed per customer far ahead of competition and substantially higher than minimum threshold set out in the T&C’s of the 3G License • Boosting data adoption through devices with the right price/quality balance, improving digital content and customer service through digital channels • Actively seeking B2B revenue growth beyond core GSM/3G business (IT services) • Proactive search of other inorganic sources of growth beyond mobile • Strong focus on creating new revenue streams within digital domain via new strategic partnerships/JVs with Financial Services and e-Commerce businesses • Tight control of data pricing to not jeopardize profitability targets • Invest in state of the art network technology within the CAPEX/Revenue targets • Proactively pursue infrastructure sharing agreements with competition • Optimize asset inventory management Strategic focus
  • 63. Thank you 2015 1H Results – August 2015 TBD Upcoming events Website: ooredoo.com Email: IR@ooredoo.com Twitter: @OoredooIR Follow us