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Articulate the vision for Lync 2013 & Lync Online.
No Build - Use the pillars to articulate the investments and set-up the subsequent slides. Talking points:
The vision for the next release of Lync builds upon the strengths of Lync 2010 while taking a broader view of how communications, data and human interaction can blend in order to drive connections among a diverse and distributed workforce. When animation, clean design and touch are layered in, the scenarios and user experience is elevated in new and engaging ways.
The essence of Lync 2013 is captured in 4 pillars, or collections of investments:
The first is Multiparty HD video & content sharing. Lync 2013 and Lync Online showcase advances in video and visual communications. “I see what you mean” takes on an entirely different meaning when colleagues and customers from down the hall, across town or around the globe can see each other’s gestures while hearing their tone - when working together in a Lync Meeting.
The next release of Lync further delivers on the promise of “access anywhere”, ensuring that Lync is available anywhere a user has access to Windows 8 PC or tablet, mobile device or browser. Modern, mobile and web client investments allow Lync to be where the users are, putting people at the center of communications and collaboration. And yet, with the diversity of platform, form factor and device support – the experience is familiar and engaging.
Lync was built from the ground up to deliver identity-based communications– pivoting on a user’s identity rather than the old paradigm of using phone numbers as a proxy for a person. Lync Integration across Office apps enables “one-click” communications directly from within the productivity applications used by Information Workers everyday. Lync is integrated into Outlook, SharePoint, OneNote and other Microsoft applications, users do not have to leave their current application when they need to reach out to others. Lync breaks down solution silos and application boundaries making communication and collaboration natural and less complex.
Federation with Skype unlocks the potential to bring all of these investments mentioned, and the rich communication and collaborations scenarios they enable - to hundreds of millions of users worldwide.
Transition - Take a closer looks at each one of these investment areas
We know that customers prefer a single solution for their conferencing, collaboration and meeting needs. With the addition of Broadcast Meetings, Skype for Business will enable a wide range of scenarios including the structured and very largest meeting types. Broadcast scenarios include internal company audiences, such as the Town Hall meeting, or a mix of internal and external participants characteristic of EDU or Marketing scenarios.
Broadcast Meetings will far exceed the current Lync participant limits and Live Meeting Services (LMS) as well, leveraging Azure Media Services and scale to thousand(s) of endpoints. Attendees view the video, content and listen to the audio of the broadcast using any browser, no client or plug-in is required. Social streams like Yammer can be integrated into the attendee experience. Broadcast Meetings can be recorded and stored in the cloud. See TechReady20, UC 307 session replay for more details on the end-to-end experience.
The Broadcast Meeting scenario is delivered as a cloud service. Lync Server customers have access to new cloud services when they take advantage of unique Hybrid capabilities in Skype for Business. Hybrid effectively opens the door to new features - the first of which will be the support for Broadcast Meetings. In addition, Hybrid will answer customers’ requests for a simpler way of moving users both to and from the cloud. The subject of Hybrid will be covered in more detail….see slide “On premises and cloud” slide.
Note: Attendees will have the option to join the Broadcast Meeting via PSTN as necessary – i.e.. where internet coverage is not ideal or data plan prices make it prohibitive. The experience is intended as “audio only”. In other words, if an attendee joins via PSTN for audio and a separate device for content and video – the 3 modalities will not be in sync. We recommend joining via the browser for the best possible experience. See slide “PSTN Conferencing” for more information.
RGS Agent Group: 800
IVR group: 400
Agents per pool: 2,400