9. Different objectives related to your business lines
R&D
• Innovate through partnership
• Community of experts
Customer and Sales
• Enhance the client relationship
• Integrate the customer insights
Human ressources
• Strengthen recruitment and talent management
• Make the organization nimble
13. Digital workplace is more and more trendy
Jane Mc Connel’s vision :
The digital workplace is the eco-system of
enterprise platforms and services that enable
people to work, collaborate, communicate,
develop services and products and better
serve customers or the public
The digital workplace is multi-dimensional:
• The managed dimension includes business applications and validated, authoritative,
reference content. It is primarily internal but extends partially into the client-partner sphere
for inter-enterprise projects and processes.
• The structured collaborative dimension involves teamwork on projects with specific goals,
deliverables and timelines. It also extends into the client-partner sphere.
• The social collaborative dimension is self-organizing. It includes social networking, micro
blogging, community-building and other social features such as UGC (user-generated
content). It extends from internal into the public sphere.
14. 14
Inspiré de 3e monde
Multi-canal
Collaborateurs
Managers
HR
C-Suite
& Governance
Social
Network
Business Purchase Supply Finance …SI
Thread to smooth daily work
Socialization of the IT system
15. Organize the unstructured information to make
them available and useful
• 70-80% of the
information are
unstructured
and grow 10 to
50 time faster
than the
structured one
• Synthesize,
filter and
prioritize
information to
make them
intelligible and
available
(curation)
16. A community is potentialy a private space, gathering people with a common goal.
Organize to bring the conversations to the objective
Business
community
Community
of practice
Project
community
Experts
community
17. Asses the impact on business processes
Yo u d o n ’ t a s s e s s t h e
membership and the use of
the platform :
• Number of commentaries
• Number of members
• Number of content
• …
18. Produce value through conversations inside
business process
Identify goals
• Answer to a
business need
• Identify the
added value
Define a
strategy
• Describe needs
• Identify and
assess
Insert
conversations
• Filter the threads
• Work inside
dedicated
communities
Apply and Assess