Lexmark Healthcare - Infogérance d'impression pour la santé
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Confronté à la multiplicité des applications utilisées au cours du traitement d’un patient, comment capturer, archiver, partager les informations patient ou les imprimer si besoin, sans être freiné par des questions de format ou d’interopérabilité ? Lexmark Healthcare est un véritable outil d’aide à la prise de décision pour offrir une meilleure qualité de soins aux patients.
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Lexmark Healthcare - Infogérance d'impression pour la santé
- 1. INFOGERANCE D'IMPRESSION POUR LA SANTE
- 2. Services d’infogérance d’impression Lexmark © 2015 Lexmark International, Inc. All rights reserved. 2 Rationalisation des processus métiers Amélioration de la gestion des périphériques Optimisation de l’infrastructure d’impression Economiesetproductivité Réduction des coûts 10%–20% 20%–30% 30%+
- 3. Évaluez vos coûts actuels et définissez la politique d’impression la plus efficace et la plus productive en fonction de vos contraintes métiers Rationalisation des équipements © 2015 Lexmark International, Inc. All rights reserved. 3 Optimisation “Définition du besoin métier” Analyse et expertise Industrie “Mise en place du bon équipement au bon endroit” Optimisation des équipements Amélioration de la productivité Réduction des coûts
- 4. Impression sécurisée : • N'imprimez que ce dont vous avez besoin • N'importe où dans l'entreprise • Impression mobile • Accès sécurisé • Idéal pour les départements Back office • Analyse des données par service • 20% de reduction des volumes généralement constaté Impression mobile et sécurisée 4 Lexmark Print Management [premise, cloud or serverless] Plan de mise en oeuvre progressif Simplicité, securité et environnement © 2015 Lexmark International, Inc. All rights reserved.
- 5. Maximisez la disponibilité de vos équipements grâce à une surveillance continue et une gestion proactive Gestion proactive © 2015 Lexmark International, Inc. All rights reserved. 5 Gestion Contrôle et visibilité sur le parc Focus sur les activités “coeur métier” Réduction des coûts Base et référentiel unique Services de gestion proactifs Analyse des données & benchmark Industrie
- 6. Gestion predictive © 2015 Lexmark International, Inc. All rights reserved. 6 Analyse des données • Gestion des équipements • Gestion des consommables • Surveillance proactive Visibilité sur le parc Niveau Région/Pays Niveau site Niveau équipement Analyse • Analyses usages & comportements • Amélioration continue • Identification d’optimisation de processus Services proactifs • Actions préventives • Optimisation des visites sur site • Augmentation de la disponibilité
- 7. Automatisez les processus documentaires intensifs et améliorez la productivité des employés Amélioration des processus métiers © 2015 Lexmark International, Inc. All rights reserved. 7 Amélioration Amélioration de la productivité Conformité Solutions spécifiques Santé Implementations personalisées par département Augmentation de la satisfaction patients / utilisateurs Plateforme technologique unique
- 8. Accueil des patients Admissions et enregistrements Ordonnancement des tâches Gestion de contenu Impressions étiquettes Legal Contract Management Records & Information Management MFP Workgroup OCR MFP Intelligent Capture Ressources Humaines Recrutement Embauche Gestion du personnel MFP Intelligent Capture Comptabilité et finances MFP Intelligent Capture Traitement automatisé des factures Rapprochements des bons de commandes et factures Workflow d’approbation Gestion des déplacements & notes de frais Gestion de l’information médicale Accès aux données de santé Système d’archivage neutre (VNA) Capture des photos numériques Visualisation & recherche d’informations Services juridique Gestion des contrats Gestion des dossiers et des archives Output Management Impression à la demande Impression mobile et sécurisée Solution Fax Serveur MFP Workgroup OCR Exemples d'opportunités d'optimisation des processus
- 9. Lexmark reconnu comme leader © 2015 Lexmark International, Inc. All rights reserved. 9 “Among the vendors we evaluated, Lexmark has the longest history of providing specific horizontal and vertical business solutions, backed by a vertically-aligned organization, a mature global infrastructure, and a focus on execution excellence.” IDC 2014 Capabilities Strategies IDC MarketScape: Managed Print and Document Services Source: IDC 2014 Enterprise Content Management and Enterprise Search Leader Managed Print Services Leader Smart MFP Leader
- 10. © 2015 Lexmark International, Inc. All rights reserved. 10
Notes de l'éditeur
- [Welcome, thank you and introductions] Thank you for giving us some of your time today. My goal is to show how our smart managed print services is designed specifically for healthcare and can help solve problems that impact your business at both strategic and operational levels. So to start, let’s discuss some of the key challenges we’ve found that healthcare systems face…..
- So, one of the ways Lexmark has helped most of these major healthcare systems is through an offering called managed print services. This approach yields savings, visibility and control and helps address many of the challenges manufacturers face. The starting point is how we help our customers optimize to “bring order to the chaos”. 1.By listening to our customers, we put the “right device in the right location” to make sure work gets done. 2.We do this based on our industry expertise acquired over thousands of engagements. 3.We utilize Lexmark’s award winning Smart MFPs to not only consolidate printers, but to act as the digital on/off ramp for documents and because they are core to your business processes and we ensure their availability by making them smarter with self diagnostics and analytics so they are available when needed. Once Optimized, then we manage the environment on a proactive and a predictive basis. This is based on our technology innovations. 1.We have invested hundreds of millions of dollars in a single global system that allows us to proactively manage your environment anywhere in the world. 2.Because we are managing it, this allows your clinicians to focus on your patients. 3.Because our system collects data on over a million assets globally organized by industry, not only do we manage your environment, we continuously improve it based “best practices” and our customer focused governance process. Finally, our industry focus allows us to streamline and ultimately transform your specific healthcare business processes. 1.We address some of the key challenges you face (complex regulatory and compliance requirements, paper-intensive processes and information security risks) through end-to-end solutions we have developed based on the technology we own. 2.We have delivered solutions for healthcare, including multifunction products (MFPs), traceable digital workflows and intelligent data capture, which help you address the challenges you face. 3.We believe all of this will help you modernize your print infrastructure and optimize your hospital and clinic operations, which allows you to provide a more consistent patient experience. 4.The result: Improved customer service, top-line growth and a foundation for the future .
- Done right, optimizing a printer fleet goes well beyond looking at the floor plan and establishing a user to device ratio. It requires insight and the ability to take action. At Lexmark, we are able to do this because: We know that “one size doesn’t fit all” and we will create specific designs to accommodate your hospitals, clinics and administrative offices. We’ll dive in deep with you to understand and benchmark the specifics of your environment and compare them to data gathered from hundreds of engagements with healthcare systems very similar to yours. Our engagements go well beyond the surface and include personal interactions to ensure we’re getting it right for YOU across your enterprise. Through our technology-driven assessment process we can tap into a robust data set from over 6,000 assessments in real time, while on-site conducting the assessment. This allows us to act with speed and accuracy in developing your plan. We categorize this data by industry to make sure we understand what “best in class” looks like for your industry in your environment. In our designs we take advantage of our Smart A4 MFPs which serve as the digital on and off ramp and enable workflow and business process transformation. Finally, we plan the deployment based on your culture and your environment to deploy around the corner or around the globe. We also understand that healthcare operations can be unique in terms of logistics, delivery and installation requirements. In fact, for one customer we were able to deploy over 1,000 devices in 30 countries in 30 days. So, what does this mean to you? (Click) Device reductions 30-60% and standardized infrastructure Improved productivity Cost reduction 10-20% and reduced energy consumption
- Now, in addition to device-level visibility, many customers are interested in having security and visibility at the end-user level. One way customers do this is through secure print release. Most MPS customers are taking advantage of this technology to provide redundancy and flexibility, and to reduce print volumes. Studies tell us that 1 in 6 pages that are printed are discarded. So, secure print release provides the benefit of reducing discarded pages. In addition, this technology allows us to look at individual user print behavior to further pinpoint opportunities for print reduction and streamlining business processes. Secondly, through Lexmark’s technology innovation we have created a platform that can be used not only to release jobs securely, but can also enable mobile print across your enterprise for you and your customers. You can print directly to your central print release queue from your iOS or Android device or even by simply forwarding an email. Mobile technology is transforming the way many industries and customers operate. Finally, we have expanded this platform to help customers reduce the number of print servers they have and need through serverless print technology. With this solution, print jobs remain securely on the user’s PC until they choose to release the job at the device. If you’re not there today, mobile may yet be part of your future. And when you’re thinking about mobile workers, and mobile points of service, think about this. Lexmark solutions embrace the mobile business platform, whether it’s used by mobile workers as a point of service tool, a customer service app or for mobile printing. One advantage of Lexmark solutions is to let users print jobs from many platforms. Mobile can be a great productivity tool, but the information it passes along must stay secure. We have solutions to help make sure that happens. We call it secure print release via Lexmark Print Management: It’s easy—hit print from anywhere on any device and then release the job at any printer by simply authenticating with your badge. It’s secure—no uncollected pages lying around. It’s green—it saves pages, because many jobs that are printed are not needed.
- We handle this better than anyone because of a single global system. This is another way we use technology to innovate for our customers. No meter reads, no swivel chair, no disconnect between regions or countries—a single platform that provides complete visibility and control and informs actions to be taken across your enterprise. Our tools allow you to see how many devices that you have, how many pages your print, and how much you actually spend on output. And this is not just in one location because Enterprises typically have printing and scanning devices spread out across buildings, cities, countries and continents. When you have a widely distributed workforce and disconnected fleets of devices, it’s virtually impossible to see, control – and improve -- your global output infrastructure. This means we can give you a single view of all of your print related devices (including all service requests, toner orders, and print volumes associated with each device) anywhere they are in the world ensuring you have total visibility and control which results in maximum savings to you and minimal disruptions for your employees. In fact, we typically capture twice the industry average of data. We, in turn, use this information to proactively manage your fleet and provide you insight to the utilization and performance of your fleet around the world. Customer focus is crucial. Our closed loop governance process keeps everything on track. And, our industry benchmarks and analytics provide valuable insights into how you rank against your peers and identify any outliers against the industry averages. So what does this mean to you? - Improved customer satisfaction - 100% fleet visibility and control - Cost savings of 20-30%
- As MPS evolves it continues to become smarter through the application of new technologies. Lexmark is investing heavily to make our MPS smarter. <click> We are going to take the data provide more information through analytics. Analytics allows us to do three things: 1. Through predictive analytics we can anticipate service actions before they happen by looking for trends in print volume, help desk calls, rates of intervention or capturing additional sensor data from your devices. 2. Analytics allows us to optimize your fleet on an ongoing basis after implementation. Identifying where devices are over or under utilized so we can help you maximize the return on your MPS investment 3. And most importantly analytics can help us uncover opportunities in your environment for the introduction of workflow solutions to streamline your business. The benefit of analytics to you is that you will see even more proactive service so we take action before you ever see a problem. In addition, analytics will help us optimize service visits by correcting problems that are known, but looking at devices that may be trending the wrong direction based on additional information they provide, such as a motor slowing down or a fuser running hot. This means fewer interruptions for your end users and increased uptime and availability. <click> Finally, coupled with analytics, we are creating a new way to help you visualize your data fleet and how it is performing at a geographic, site, and device level. All of this is designed to give you even greater context about your output and infrastructure in all areas of your organization. This provides visibility and insight as well as a view to how things are performing around the globe—making it easier to spot opportunities for optimization.
- Remember, we talked about the impact of paper throughout your operation. We are able to help streamline and automate some of the more cumbersome paper dependent process that slow you down. Our solutions are enterprise class and have a positive impact across your locations. Lexmark’s unique ability to combine managed print services with our Perceptive Evolution platform allows you to get all the loose content and documents that fuel your business under control. We look at your organization holistically and understand how documents and information move between your hospitals and clinics to your administrative offices —taking into account the systems and processes that are in play today. This allows you to tackle the document management challenges within your organization, automate business processes and realize cost savings upwards of 30%.
- Our approach has not only been validated by other global healthcare systems, but also by the analyst community. Our smart A4 MFP technology has been recognized by Gartner and IDC and is foundational to our MPS offering. We have been recognized as a leader in MPS by Gartner, IDC and Quocirca. [See quote] Finally, the technology we use to streamline business operations has been recognized as a leader in content and search. So, let’s drill down further into each step…