Aucune remarque pour cette diapositive
Portia and Pascal introduce themselves by sharing a bit about their background.
But then I learned about a better way of thinking
To do root cause analysis, we use the Current Reality Tree.Before you can analyse what you miss, you must know what you what (isn’t there a song like “You can’t have what you want unless you know what you want” ?). That’s why we use the IO mapAfter the magic happens and we come up with a solution, we use the future reality tree to “test drive” the idea, to see if it works and to see what undesired side effects we might generate.Then we find a way to implement the solution in small steps.The magic happens with the CRD tool. It’s a step by step approach to understand the fundamental conflicts that underlie the root cause and to find the real breakthrough solutions.