Qu’est ce que dynamics 365? - aOS Canadian tour (Quebec)
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L’idée est de "moderniser" l’ensemble des Produits de la gamme Dynamics en utilisant la puissance des services Cloud et locaux. Mais la vision de Microsoft est un peu plus complexe. Dynamics CRM faisait déjà parti d’Office 365, au cours de cette session vous apprendrez comment Microsoft prévoit de reconstruire une stratégie complète basée sur la xRM et les relations qui existent entre les gens comme les relations clients et partenaires
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Qu’est ce que dynamics 365? - aOS Canadian tour (Quebec)
- 1. aOS 2017Tournée Canadienne Fueled by Québec Montréal Ottawa Toronto 6 Février 7 Février 8 Février 10 Février
- 2. Qu’est-ce que Dynamics 365? Comment Microsoft utilise Azure et Office 365 comme un service pour moderniser ses applications d’Affaire? Nicolas Georgeault Directeur des technologies émergentes
- 3. Merci !
- 4. 86% des CEO considèrent le numérique comme leur priorité #1 Les CEO sont convaincus que parmi toutes les tendances mondiales actuelles, c’est la technologie qui aura le plus d’impact et transformera le plus leur entreprise. Avancées technologiques Changements démographiques Changement global du pouvoir économique Rareté des ressources & changement climatique Urbanisation
- 6. Impact clients de la transformation digitale Microsoft a comme mission d’habiliter chaque individu et chaque entreprise à accomplir davantage par le biais de la #TransformationDigitale. Bâtissez l’engagement de vos clients en tirant profit d’une vue complète de leurs activites vous permettant de personnaliser votre offre et de créer des modèles d’actions prédictives Engagez vos clients Réinventez vos produits, services et modèles d’affaires par le biais de contenus numériques afin de mieux capitaliser sur les opportunités émergentes de revenus. Transformez vos produits Optimisez vos opérations, vos relations clients et votre modèle de service grâce à l’analyse avancée des données. Elles vous permettent de bâtir une intelligence d’affaires et améliorer ainsi vos processus en continu et en temps réel. Optimisez vos opérations Améliorer l’habilitée de vos employés avec des outils de collaboration et de productivité dans un environnement de travail encadré et efficace Rendez vos employés plus habile
- 7. CréezPersonnalisez Réinventez la productivité et les processus d’affaires
- 8. 57%Des clients ont déjà une bonne compréhension des processus d’affaires avant même d’avoir communiqué avec le fournisseur. 5.4Décideurs sont impliqués dans une prise de decision d’achat B2B Des consommateurs recherchent sur le web avant tout processus d’achat 76% 87%Des interactions qui demandent un effort minimal produisent le plus haut taux de fidélité
- 9. Azure et Office 365 comme support a la modernization applicative
- 10. • Simplifier la gestion et les operations • Continuer a amortir les investissements de development • Rassurer les utilisateurs avec des versions identiques Publier les applications telles que dans le cloud Fiabiliser les applications clientes Transformer le backend Etendre les fonctionnalités croisées Une modernisation en 4 actes • Fournir une “Couche d’abstraction” du service • Unifier les authentifications • Consommer les services disponibles dans Office 365 • Homogénéiser les experiences • Transformer le backend sans inquiéter les utilisateurs • Innover sur la gestion et structure des données de manière transparente • Modifier en profondeur et tirer parti du BigData • Bénéficier de l’apport des services Azure • Enrichir le produit des fonctionnalité d’intelligence • Connecter les systemes ensembles • Identifier des correlations dans les usages et les processus
- 11. Qu’est-ce que Dynamics 365?
- 12. Microsoft Dynamics 365 Applications intelligentes : Office 365, Power BI, la suite Cortana Intelligence et Azure loT VENTES OPÉRATIONS FINANCES MARKETING SERVICE CLIENT SERVICE SUR SITE AUTOMATISTION DE PROJET DE SERVICE
- 13. CRM ERP Nouvelle génération d’applications d’affaires intelligentes
- 14. Nouvelle génération d’applications d’affaires intelligentes CRM ERPMicrosoft Dynamics 365
- 16. Microsoft Dynamics 365 Avant Maintenant Dynamics CRM • Sales, Service, Marketing • Field Service • Project Service Automation • Social Engagement Dynamics AX ‘Project Madeira’ Dynamics 365 for Sales Dynamics 365 for Customer Service Dynamics 365 for Marketing Dynamics 365 for Field Service Dynamics 365 for Project Service Automation Dynamics 365 for Operations (Enterprise Edition) Dynamics GP Dynamics NAV Dynamics SL Dynamics GP Dynamics NAV Dynamics SL Dynamics 365 for Financials (Business Edition) • Portals • Gamification • Voice of the Customer • Unified Service Desk
- 18. Sales Features Opportunity Management Social Selling Office 365 Productivity Mobility Account Management Activity Management Intelligence Scenarios B2B or B2C pipeline management Stakeholder Management Membership Management Wealth Management Donations and Fundraising Grants Management Loyalty Management
- 19. Sales examples
- 20. Marketing Empired support Marketo and ClickDimensions as strategic marketing platform providers partners. There are other Marketing platforms that integrate with Dynamics 365 additionally. Features Lead Management Campaign Planning Marketing Lists Social Engagement Intelligence Enterprise Marketing* Business Marketing* Scenarios Nurture marketing Contextual personalisation Omni-channel marketing Progressive profiling Event management Web analytics
- 22. Field Service Features Scheduling & Dispatch Asset and Warranty Management Service Agreements Inventory Management Resource Management Customer billing Dedicated Mobile App Scenarios Connected Field Service (IoT) Traditional asset break/fix Healthcare client management Financial services on-the-road Home services (car service, home maintenance) Facilities booking
- 24. Project Service Automation Features Scheduling Resource Management Time & Expenses Project Planning Team Collaboration Customer Billing Intelligence Scenarios Business / Professional Services Construction Engineering Legal Accounting IT
- 25. Project Service
- 26. Customer Service Features Case Management Self Service Portal Agent Enablement (Unified Service Desk) Integrated Social Engagement Knowledge Base Management Omni-Channel Communication Intelligence Scenarios Employee Self Service (HR / Help Desk) Customer / Partner Self Service Complaints and Issues Management Call Centre Public sector citizen services Claims management Client care
- 27. Operations Features Retail Budget Control Procurement & Sourcing Warehouse Management Supply Chain Management Transportation Management Project Accounting Inventory Management Human Capital Management Order fulfillment Manufacturing Mobility Financial Management (AR/AP/GL) Analytics and Reporting
- 28. Operations
- 29. Finance (‘Project Madeira’) Features Supplier / Vendor Management Sales Invoicing General Ledger Product Management Accounts Payable Mobility Accounts Receivable Analytics and Reporting
- 31. Purpose-built end-to-end business process Empower people to delight customers through an end-to-end view PROCESS PERSONAS Customer lifetime value Pricing, discounts, taxation Product availability Order information, resource reservations MANAGER Payment history Problems, Issues, Requests
- 32. Comment mes utilisateurs sont- ils aidés dans leur prises de décision?
- 33. Journey from data to action… Dynamics 365 — Intelligence built-in
- 34. Dynamics 365 intelligence Intelligence built-in today Sales Relationship Insights Cross-sell / Up-sell Product Recommendations Customer Service Knowledge Base Insights Previous Case recommendations Customer Insights Marketing Lead Scoring Intent Analysis Sentiment Analysis Field Service Preemptive Service Resource Optimisation Project Service Automation Resource Optimisation Operations Demand Forecasting Cash Flow Forecast Predictive Sales and Inventory Forecast
- 35. Comment puis-je adapter et étendre les processus d'affaires standard fournis par mes services?
- 36. DYNAMICS 365 BUSINESS APPS Adaptability of business processes Other data sources Microsoft AppSource 3rd PARTY APPS PURPOSE BUILT APPS FOR MY TEAM Custom Apps by PowerApps Compose Workflow by Microsoft Flow OFFICE 365, APPS & DASHBOARDS PRODUCTIVITY
- 37. AppSource
- 38. Microsoft AppSource Simplifies the discovery, trial, and acquisition of line-of-business apps An ecosystem to help business users get started using apps faster An ecosystem to help business users get started using apps faster One destination for business users to discover, trial, and acquire line-of-business SaaS apps
- 40. PowerApps
- 41. Extensibility Dynamics 365 PowerApps/ Microsoft Flow Power User / IT Pro Systems Integrator / Developer new
- 43. Common Data Model - CDM
- 47. Roadmap produits Microsoft Dynamics
- 49. Vos questions?
- 50. Merci !
Notes de l'éditeur
- PIERRE GILBERT
- PIERRE GILBERT Answering these questions requires the mindset of a digital company...a way of operating like a digital company beyond procuring and deploying individual solutions – such as CRM, ERP or even office automation solutions – that is instead anchored on building systems of intelligence. Systems of intelligence represent the digital feedback loops that help you draw better insight out of data and convert it to intelligent action – engage with your customers, empower your employees, optimize your operations, and reinvent products and business models. Previously businesses designed, built, produced and shipped a product, then customers bought it. That was the end of the cycle. Now organizations are building in continuous feedback loops – sensors in product, after-market services, customer feedback from a variety of channels. Transformation requires these rich systems of intelligence. And it isn’t simply about technology…systems of intelligence represent the combination of technology, people and process that enable these feedback loops, and define an organization’s competitiveness and ability to change the entire landscape of the industries in which it participates.
- PIERRE GILBERT Engage your customers – Building better, stronger engagements by harnessing data representing a complete view of your customer, then drawing actionable intelligence, predictive insights that can deliver personalization at scale. Business leaders are turning their focus to improving customer engagement by investing in the latest emerging technologies, such as Internet of Things (IoT), smart machines and sensors, computer vision, digital agents, bots, and language and speech recognition. Organizations will need to balance the flood of new customer data available with securing and maintaining user trust in order to deliver a new wave of deeply contextual and personalized experiences. Empower your employees – Empowering employees with tools that fuel collaboration and productivity, while mitigating the risks that come with providing freedom and space to employees. Mobility is one tool that has shaped individual communications and productivity, and there are others… Business metrics have moved from static spreadsheets to living, dynamic dashboards with visualizations customized to users. And social conversations continue to grow inside a company, enabling the real time analysis of employee sentiment and for feedback to be captured during presentations and other meetings. But we think that’s it’s not just about individuals and teams, but the entire organizational effectiveness that can be shaped through technology by reasoning over the data, the digital artifacts and the footprint of how people communicate…this can inform things like how you should organize, how you should conduct meetings. Optimize your operations – Optimizing operations to reshape customer relationships and service models by gathering data across a wide, dispersed set of endpoints, and drawing insights through advanced analytics that can be used to introduce improvements on a continuous, real time basis. As we think through the application of these capabilities, they hold the potential to reshape relationships with customers by supporting unprecedented levels of service – service that is able to be continuously improved by gathering data across a wide, dispersed set of endpoints, drawing insights through advanced analytics, and then applying those learnings to introduce improvements on a continuous basis. Arguably this is something software companies have done historically, but now organizations in manufacturing, retail and a host of other industries can have the same approach…even applying machine learning against the previously untapped potential of the data to anticipate and solve customer issues before they become issues. Transform your products – Reinventing products, services and business models using digital content to capitalize on emerging revenue opportunities. Consider this – if every company was effectively a software or digital company, how would the nature of their products and their overall business model shift? Would their gross margins shift from “things” to types of services delivered because of digital technology? Analyst firm Gartner forecasts that by the end of 2016, 30 percent of businesses will have begun monetizing their information assets, which is fueling an information-driven economy targeted at $156 billion. This transformation by businesses is something we’re seeing globally across industries and sectors… Mike J. Walker, et al. Top 10 Strategic Technology Trends for 2016: Information of Everything. Gartner. February 26, 2016.
- PIERRE GILBERT
- PIERRE GILBERT
- PIERRE GILBERT
- STEPHANE L. Microsoft is unifying all its business applications. Breaking down the artificial silo’s of ERP and CRM and delivering new purpose-built applications in the cloud.
- STEPHANE L. -Fusion entre le ERP et CRM afin de gérér les différents processus d'affaire à travers les ventes, les opérations etc.. -Ce qui fait que Dynamics 365 est unique c'est qu'elle représente le one Microsoft -Nous avons maintenant accès à encore plus de donnés qu'auparavant et nous voulons les exploiter plus rapidement. Le défi c'est toujours de transformer le tout en inteliligence afin de prendre de meilleures décisions quinous amèneront les résultats attendus -Ça semble de base mais le fait est que la délimitation que l'on peut retrouver au niveau d'un ERP vs CRM a créer une séparation au niveau des données à exploiter et des processus These applications work seamlessly together to manage specific business processes across, Sales, Customer Service, Field Service, Operations, Project Service Automation and Marketing. Specifically on the marketing front, we want to note out our recent announcement with Adobe, that we are partnering with them to make Adobe Marketing Cloud our preferred marketing service for Dynamics 365 for the Enterprise Edition. This is exciting as we help businesses deliver compelling and personalized experiences through every phase of their customer relationships. Now what makes Dynamics 365 unique is that it harnesses the power of One Microsoft. Data has become the new currency, and organizations create and have access to more of it, and faster than ever before. The challenge is how to transform it into intelligence that generates action and drive outcomes. Dynamics 365 will allow organizations to adopt individual business apps such as Marketing, Sales, Service and Operations, but as organizations adopt more of the apps, synergies will be unleashed in the form ‘Intelligent Business Processes’. This will help proactively guide employees & customers to generate optimal outcomes. Take Project Service Automation as an example. Project teams can use it as standalone app in close alignment with Office 365, but when combined with Operations, the time and expense reports that project members submit, will automatically go to accounting, HR and Payroll systems, and Project Accounts will be automatically updated for Finance in the Operations App. It sounds basic… but the fact is that the classic delineation between CRM and ERP has created a separation in data and processes. Dynamics 365 breaks down this separation, and our business platform strategy together with CIT and IOT is centered on enabling this to new levels.
- STEPHANE L. L'intégration ou l'accès à plusieurs autres composantes permet à Dynamics 365 d'exploiter non seulement des données structurées mais également une multitude de données structurées et provenant de différentes sources permettant ainsi au décideurs d'entreprise de prendre des décisions éclairés. L'intelligence que l'on peut sous-tirer d'un tel écosystème nous permet d'agir en toute connaissance de cause.
- PIERRE GILBERT