L’idée est de "moderniser" l’ensemble des Produits de la gamme Dynamics en utilisant la puissance des services Cloud et locaux. Mais la vision de Microsoft est un peu plus complexe. Dynamics CRM faisait déjà parti d’Office 365, au cours de cette session vous apprendrez comment Microsoft prévoit de reconstruire une stratégie complète basée sur la xRM et les relations qui existent entre les gens comme les relations clients et partenaires
3. SharePoint Saturday Montreal#SPSMontreal
Nicolas Georgeault
CEO – Architecte de solutions @MuBrain Inc.
Consultant en Intelligence Collective
20 ans d’expérience en TI et Innovations
13 ans avec SharePoint
8 ans comme MVP
Co-auteur des livres Microsoft SharePoint Server 2010 et 2013 en Français
Diplômé Stanford en Apprentissage Automatisé
• Email: nicolas@mubrain.com
• Twitter: @ngeorgeault
• Blog: http://georgeault.net / http://www.mubrain.com
• LinkedIn: http://bit.ly/LinkedNGeorgeault
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86% des CEO considèrent le numérique comme leur priorité #1
Les CEO sont convaincus que parmi toutes les
tendances mondiales actuelles,
c’est la technologie qui aura le plus d’impact
et transformera le plus leur entreprise.
Avancées technologiques
Changements démographiques
Changement global du pouvoir économique
Rareté des ressources & changement climatique
Urbanisation
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Impact clients de la transformation digitale
Microsoft a comme mission d’habiliter chaque individu et chaque entreprise à accomplir davantage par le biais de la
#TransformationDigitale.
Bâtissez l’engagement de
vos clients en tirant profit
d’une vue complète de
leurs activités vous
permettant de
personnaliser votre offre
et de créer des modèles
d’actions prédictives
Engagez vos
clients
Réinventez vos produits,
services et modèles
d’affaires par le biais de
contenus numériques afin
de mieux capitaliser sur
les opportunités
émergentes de revenus.
Transformez
vos produits
Optimisez vos opérations,
vos relations clients et
votre modèle de service
grâce à l’analyse avancée
des données. Elles vous
permettent de bâtir une
intelligence d’affaires et
améliorer ainsi vos
processus en continu et
en temps réel.
Optimisez vos
opérations
Améliorer l’habilitée de
vos employés avec des
outils de collaboration et
de productivité dans un
environnement de travail
encadré et efficace
Rendez vos
employés plus
habile
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• Simplifier la gestion et les operations
• Continuer a amortir les investissements de development
• Rassurer les utilisateurs avec des versions identiques
Une modernisation en 4 actes
Publier les
applications telles
quelles dans le cloud
Fiabiliser les
applications
clientes
Transformer le
backend
Etendre les
fonctionnalités
croisées
• Fournir une “Couche d’abstraction” du service
• Unifier les authentifications
• Consommer les services disponibles dans Office 365
• Homogénéiser les experiences
• Transformer le backend sans inquiéter les utilisateurs
• Innover sur la gestion et structure des données de manière
transparente
• Modifier en profondeur et tirer parti du BigData
• Bénéficier de l’apport des services Azure
• Enrichir le produit des fonctionnalité d’intelligence
• Connecter les systèmes ensembles
• Identifier des corrélations dans les usages et les processus
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Microsoft Dynamics 365
Applications intelligentes : Office 365, Power BI, la suite Cortana Intelligence et Azure loT
VENTES OPÉRATIONS FINANCES MARKETING SERVICE CLIENT SERVICE SUR SITE AUTOMATISTION DE PROJET DE SERVICE
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Microsoft Dynamics 365
Avant Maintenant
Dynamics CRM
• Sales, Service, Marketing
• Field Service
• Project Service Automation
• Social Engagement
Dynamics AX
‘Project Madeira’
Dynamics 365 for Sales
Dynamics 365 for Customer Service
Dynamics 365 for Marketing
Dynamics 365 for Field Service
Dynamics 365 for Project Service Automation
Dynamics 365 for Operations (Enterprise Edition)
Dynamics GP
Dynamics NAV
Dynamics SL
Dynamics GP
Dynamics NAV
Dynamics SL
Dynamics 365 for Financials (Business Edition)
• Portals
• Gamification
• Voice of the Customer
• Unified Service Desk
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Field Service
Features
Scheduling & Dispatch
Asset and Warranty Management
Service Agreements
Inventory Management
Resource Management
Customer billing
Dedicated Mobile App
Scenarios
Connected Field Service (IoT)
Traditional asset break/fix
Healthcare client management
Financial services on-the-road
Home services (car service, home maintenance)
Facilities booking
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Project Service Automation
Features
Scheduling
Resource Management
Time & Expenses
Project Planning
Team Collaboration
Customer Billing
Intelligence
Scenarios
Business / Professional Services
Construction
Engineering
Legal
Accounting
IT
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Customer Service
Features
Case Management
Self Service Portal
Agent Enablement (Unified Service Desk)
Integrated Social Engagement
Knowledge Base Management
Omni-Channel Communication
Intelligence
Scenarios
Employee Self Service (HR / Help Desk)
Customer / Partner Self Service
Complaints and Issues Management
Call Centre
Public sector citizen services
Claims management
Client care
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Operations
Features
Retail Budget Control
Procurement & Sourcing Warehouse Management
Supply Chain Management Transportation Management
Project Accounting Inventory Management
Human Capital Management Order fulfillment
Manufacturing Mobility
Financial Management (AR/AP/GL) Analytics and Reporting
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Purpose-built business process
Empower people to delight customers through an end-to-end view
PROCESS
PERSONAS
Customer
lifetime value
Pricing, discounts,
taxation
Product
availability
Order information,
resource
reservations
MANAGER
Payment
history
Problems, Issues,
Requests
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DYNAMICS 365 BUSINESS APPS
Adaptabilité des processus d’affaire
Other data
sources
Microsoft
AppSource
3rd PARTY APPS PURPOSE BUILT APPS FOR MY TEAM
Custom Apps
by PowerApps
Compose Workflow
by Microsoft Flow
OFFICE 365,
APPS &
DASHBOARDS
PRODUCTIVITY
PIERRE GILBERT
Answering these questions requires the mindset of a digital company...a way of operating like a digital company beyond procuring and deploying individual solutions – such as CRM, ERP or even office automation solutions – that is instead anchored on building systems of intelligence. Systems of intelligence represent the digital feedback loops that help you draw better insight out of data and convert it to intelligent action – engage with your customers, empower your employees, optimize your operations, and reinvent products and business models. Previously businesses designed, built, produced and shipped a product, then customers bought it. That was the end of the cycle. Now organizations are building in continuous feedback loops – sensors in product, after-market services, customer feedback from a variety of channels. Transformation requires these rich systems of intelligence. And it isn’t simply about technology…systems of intelligence represent the combination of technology, people and process that enable these feedback loops, and define an organization’s competitiveness and ability to change the entire landscape of the industries in which it participates.
PIERRE GILBERT
Engage your customers – Building better, stronger engagements by harnessing data representing a complete view of your customer, then drawing actionable intelligence, predictive insights that can deliver personalization at scale.
Business leaders are turning their focus to improving customer engagement by investing in the latest emerging technologies, such as Internet of Things (IoT), smart machines and sensors, computer vision, digital agents, bots, and language and speech recognition.
Organizations will need to balance the flood of new customer data available with securing and maintaining user trust in order to deliver a new wave of deeply contextual and personalized experiences.
Empower your employees – Empowering employees with tools that fuel collaboration and productivity, while mitigating the risks that come with providing freedom and space to employees.
Mobility is one tool that has shaped individual communications and productivity, and there are others…
Business metrics have moved from static spreadsheets to living, dynamic dashboards with visualizations customized to users. And social conversations continue to grow inside a company, enabling the real time analysis of employee sentiment and for feedback to be captured during presentations and other meetings.
But we think that’s it’s not just about individuals and teams, but the entire organizational effectiveness that can be shaped through technology by reasoning over the data, the digital artifacts and the footprint of how people communicate…this can inform things like how you should organize, how you should conduct meetings.
Optimize your operations – Optimizing operations to reshape customer relationships and service models by gathering data across a wide, dispersed set of endpoints, and drawing insights through advanced analytics that can be used to introduce improvements on a continuous, real time basis.
As we think through the application of these capabilities, they hold the potential to reshape relationships with customers by supporting unprecedented levels of service – service that is able to be continuously improved by gathering data across a wide, dispersed set of endpoints, drawing insights through advanced analytics, and then applying those learnings to introduce improvements on a continuous basis.
Arguably this is something software companies have done historically, but now organizations in manufacturing, retail and a host of other industries can have the same approach…even applying machine learning against the previously untapped potential of the data to anticipate and solve customer issues before they become issues.
Transform your products – Reinventing products, services and business models using digital content to capitalize on emerging revenue opportunities.
Consider this – if every company was effectively a software or digital company, how would the nature of their products and their overall business model shift? Would their gross margins shift from “things” to types of services delivered because of digital technology?
Analyst firm Gartner forecasts that by the end of 2016, 30 percent of businesses will have begun monetizing their information assets, which is fueling an information-driven economy targeted at $156 billion.
This transformation by businesses is something we’re seeing globally across industries and sectors… Mike J. Walker, et al. Top 10 Strategic Technology Trends for 2016: Information of Everything. Gartner. February 26, 2016.
STEPHANE L.
Microsoft is unifying all its business applications. Breaking down the artificial silo’s of ERP and CRM and delivering new purpose-built applications in the cloud.
STEPHANE L.
-Fusion entre le ERP et CRM afin de gérér les différents processus d'affaire à travers les ventes, les opérations etc..
-Ce qui fait que Dynamics 365 est unique c'est qu'elle représente le one Microsoft
-Nous avons maintenant accès à encore plus de donnés qu'auparavant et nous voulons les exploiter plus rapidement. Le défi c'est toujours de transformer le tout en inteliligence afin de prendre de meilleures décisions quinous amèneront les résultats attendus
-Ça semble de base mais le fait est que la délimitation que l'on peut retrouver au niveau d'un ERP vs CRM a créer une séparation au niveau des données à exploiter et des processus
These applications work seamlessly together to manage specific business processes across, Sales, Customer Service, Field Service, Operations, Project Service Automation and Marketing. Specifically on the marketing front, we want to note out our recent announcement with Adobe, that we are partnering with them to make Adobe Marketing Cloud our preferred marketing service for Dynamics 365 for the Enterprise Edition. This is exciting as we help businesses deliver compelling and personalized experiences through every phase of their customer relationships.
Now what makes Dynamics 365 unique is that it harnesses the power of One Microsoft. Data has become the new currency, and organizations create and have access to more of it, and faster than ever before. The challenge is how to transform it into intelligence that generates action and drive outcomes. Dynamics 365 will allow organizations to adopt individual business apps such as Marketing, Sales, Service and Operations, but as organizations adopt more of the apps, synergies will be unleashed in the form ‘Intelligent Business Processes’. This will help proactively guide employees & customers to generate optimal outcomes.
Take Project Service Automation as an example. Project teams can use it as standalone app in close alignment with Office 365, but when combined with Operations, the time and expense reports that project members submit, will automatically go to accounting, HR and Payroll systems, and Project Accounts will be automatically updated for Finance in the Operations App.
It sounds basic… but the fact is that the classic delineation between CRM and ERP has created a separation in data and processes. Dynamics 365 breaks down this separation, and our business platform strategy together with CIT and IOT is centered on enabling this to new levels.
PIERRE GILBERT
PIERRE GILBERT
STEPHANE L.
L'intégration ou l'accès à plusieurs autres composantes permet à Dynamics 365 d'exploiter non seulement des données structurées mais également une multitude de données structurées et provenant de différentes sources permettant ainsi au décideurs d'entreprise de prendre des décisions éclairés.
L'intelligence que l'on peut sous-tirer d'un tel écosystème nous permet d'agir en toute connaissance de cause.