Dynamics 365: Secure Portals and Confidential Consortiums - fr
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Dynamics 365 : Portails sécurisés et consortiums confidentiels
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Dynamics 365: Secure Portals and Confidential Consortiums - fr
- 1. Dynamics 365 : Portails sécurisés et consortiums confidentiels
- 2. Agenda
- 3. Gesrtiondesressources Marketing–rationalisez les operations marketing Campagnes multicanaux – concevez votre trajetclient Gestion desleadset notations- construction du canaldes ventesetde la conduite par lesrevenus Marketingsocail– détectez etattirez lesclients surles réseauxsociaux Intellligence Marketing– démontrez lesrésultats etles impacts Marketing Ecoute Sociale– faite remonter lesopinions de vos clients Pilotage social–comprenez laréalité dumarché Attractivité Sociale– améliorez la connection client Social CRM–pilotez le CRM par lesocial Service client Embarquez lesservices terrains, servicesprojets etle Self-Service employé Portali - rendez leservice client sanseffort Tirez leplein potentile des Agents – Mettezlesen mesure d’épater vosclients Service sursite–gestion intelligente sur site Gestion delaconnnaissance (KM)– mettez enplace les outilspour fournir labonne réponseau bon moment Pilotage duservice– analyses et anticipez Omni-canal- offrez votre service partout ettout le temps Service terrain (FSM) Automatisez leprocessus de vente pour booster la productivité Obtenez lesvisionsclefs sur lesdonnéesde ventesavec Power BI,PowerApps etFlow Rationalisez lescycles de vente Réduisez lescoûts, profitez d’une interface très iontuitive et d’une integration poussée avecMicrosoft Office Mobile– sRestezconnecté avecvosclients àtout moment, partout Ventes
- 4. Microsoft Dynamics 365 Avant Maintenant Dynamics CRM • Field Service • Project Service Automation • Parature Dynamics AX Projet Madeira Dynamics 365 pour Sales Dynamics 365 pour Customer Service Dynamics 365 pour Field Service Dynamics 365 pour Project Service Automation Dynamics 365 pour Operations Dynamics GP Dynamics NAV Dynamics SL Dynamics GP Dynamics NAV Dynamics SL Dynamics 365 for Financials
- 5. Créez une experience connectée et sécurisée en utilisant Portals Tous terminaux Multicanal Microsoft Dynamics 365 Employés Clients Partenaires
- 6. Feuille de route D365 Portals
- 7. Libre service Créez une experience du service exceptionnelle.
- 8. Libre service pour les employés Valorisez les employés et pilotez la productivité.
- 9. Communauté Encouragez les clients se servir directement et à s’entraider.
- 10. Partenaires et consortiums Créez des relations avec vos partenaires et décrochez des succès ensemble
- 11. Dynamics 365 Portals et Microsoft Blockchain JP Morgan, Microsoft et autres. Noeuds de Blockchain d’entreprise financière disponibles en tant que TEE dans Azure Quorum Blockchain • BaaS • Permet le “couplage” de blockchains • Truffle Smart Contracts • TEE • Travail sur l’integration avec Dynamics 365 Coco Framework • Solution disponible sur Azure pour réquisitionner une blockchain ETH d’entreprise multi-tenant. • Travail sur l’intégration avec Dynamics 365 Ethereum privé
- 13. Quorum Blockchain et Dynamics 365
- 15. Exemples de verticaux Secteurfinance Remettez à plat des procédures existantes, améliorez la liquidité du capital. Aidez à réduire les couts d’infrastructure, réduire la fraude et améliorez les temps de décision et d’exécution Industrieet détail Améliorez la gestion de la supply chain, plateformes de smart contrats, cryptomonnaies, et cybersécurité en béton Gouvernements Améliorez la transparence e la traçabilité des dépenses d’argent. Tracezs l’enregistrement des actifs, tels que les véhicules. Réduisez la fraude et les couts opérationnels. Secteurde la santé Supprimez les tiers certificateurs sur les échanges de données médicales en liant directement le dossier patient aux intervenants financiers et médicaux. Fournissez un accès rapide, sécurisé et authentifié aux dossiers médicaux aux organismes de santé.
Notes de l'éditeur
- The traditional CRM implementation includes relevant business processes in which internal CRM users connect for Sales, Service and Marketing purposes. With customers engaging through various methods such as email, phone, in person, social and web. And as users increasingly prefer engaging with organizations through the web and mobile the opportunity for CRM to play a central role in all these interactions is tremendous. Providing a web portal interface takes these user trends and brings any engagement, including partner and employee scenarios directly into CRM to create a modern connected experience for both external users and internal business operations. What we want you to understand is that a CRM portal brings your customers, employees or partners into the business processes by surfacing Dynamics CRM data to the web. Enabling portal users and internal CRM users to work together with self-service capabilities that maximizes the productivity of every interaction. This allows for businesses to scale their operations as they reduce call center costs, manual processing, resolution times while at the same time improving end user satisfaction, transparency and scale of operations.
- By enabling a customer self-service experience as an additional support offering, organizations help to meet the desires for their customers to quickly answer their questions with the web enabled device of their choice. Providing knowledge to customers through a portal deflects higher cost support options in the traditional customer service model and allows your support agents to focus their time on the more complex issues. With a self-service portal customers receive the support the desire, access to discussion forums that build customer loyalty, access to their support entitlement data and the ability to provide organizations with feedback through polls, ratings and comments.
- Employee self-service empowers employees by providing secure access to knowledge that helps employees increase productivity. Employees are able to find answers to commonly asked questions, participate in communities within their organization and share feedback.
- When thinking about service strategies, consider the powerful role that community can play. Users become ambassadors and influencers for an organization, and in return that organization can realize tremendous value in terms of cost-savings, brand loyalty and trust. Create a robust community through by enabling discussion forums, create blogs and articles, provide methods for capturing feedback with polls, ratings and comments and collect ideas while sharing idea outcomes.
- As competitive pressures squeeze operating budgets and globalization presents new revenue opportunities, the demand to go to market through a strong partner channel has never been greater. Strong partner programs enhanced with “one-to-many” self-service options help your partners succeed. Providing partners with the tools and access to information they need enables them to succeed. These can be delivered with a partner portal that distributes leads, tracks deals and opportunities and provides account management capabilities.
- So what is Dynamics 365 for Sales and how does it help your business? Here are 3 key benefits. And then we’ll go deeper into each one to show you exactly how it can help your company. First, it enables people in your organization to get the information they need to provide exceptional customer experiences Next, it helps you boost productivity, so your sales team can be more efficient and do great work – from anywhere they need to be And last, it provides business insight – so you can make informed decisions to keep your business on track and grow sales Those are some of the main benefits of Dynamics 365 for Sales. Now let’s dive into some examples of how Dynamics 365 for Sales can help your business to make it real.