1. RABAT LE 11 MAI 2011 WEBDAYS AGADIR 13 MAI 2011 ORATEUR M.LAKHDAR HAMID CONSULTANT E-TOURISME HOTEL RABAT Online e-Travel Opportunity The Next Generation Webcity.ma
5. Elargir la portée mondiale de la solution pour augmenter les réservations Mettre des solutions multilingues multidevises aux acheteurs en ligne pour compl é ter leur r é servation Webcity.ma
6. Augmenter les revenues par les ventes des extra Maximisez les séjours par les expériences par upselling online shoppers en intégrant dynamic packages a travers le processus de réservation Webcity.ma
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8. Développer une présence dans les médias sociaux pour maximiser la visibilité de votre marque et générer du trafic vers le site de l'hôtel et son moteur de réservation Extension de la recherche sur votre hôtel sur les medias sociaux
9. Capter vos clients mobile Le saviez-vous? 40% des clients on-the-go voyageurs réservent leur séjour à partir d'un mobile un jour de l'arrivée de destination Réservation des séjour grâce à un accès en temps réel aux tarifs et disponibilités Voir et annuler une réservation
11. Augmenter la portée de l'efficacité vers la performance Connectivité de bout en bout du PMS à l'extranet des OTA • Contrôler et gérer tous les canaux - S'appuyer sur un échange transparent des données de réservation et élimination de la mise a jour manuel des extranets et les risques d’erreurs Webcity.ma
30. “ heel mooi” “ matig eten” “ พักสักหน่อย ” “ “ Har varit där flera gånger” ““ 服务到家的奢华酒店 ”” “ A Big Surprise ” E-reputation
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34. AVEZ-VOUS DES QUESTIONS ? Votre contact pour plus d’informations M.Lakhdar-Hamid [email_address] GSM:0661065310 Technopark Casablanca
Notes de l'éditeur
Slide Objective: To show how guests can customize their stay with enhancements Talking Points: Provide two areas on the primary booking screen, showing customers where to view packages – using links and images to highlight the options, and working the cost into total stay price Play up instant gratification and increase sales while the customer is still in purchase mode Don’t leave revenue on the table – hotels can take advantage of the booking engine real estate, and offer enhancements that allow customers to truly customize their stay experience Transition: Now that the customer has selected their room, rate plan, and enhancements, they proceed to the check-out process. After the complete their reservation, they have the opportunity to share their reservation through social media.
Slide Objective: To highlight channel management and PMS integration Transition: Let’s take a look at our ChannelDirect and PMS integration products and see how they can help drive reservations and increase profitability for your property.
Slide Objective: To highlight key features and functions of iHCD and PMS integration Talking Points: Follow points in slide Transition: To fully maximize the power of our integrated solution, you need to connect your PMS to iHotelier through TC’s PMS interface. TC offers different PMS interface options to meet the unique needs of your hotel.
The first and second tab: it’s a guest with an opinion, Back in the days the relationship between a guest and a hotel manager was simple. If the guest had a problem he/she would come to the reception desk and complain. The hotel manager would try to resolve the problem and if he didn’t succeed, than the damage of a not soled problem would not further spread then the family and friends of this guest. Third and fourth tab: Nowadays the relationship is more complex. Guests don’t talk to the hotel anymore…..they talk about the hotel on internet, without informing the hotel manager. Furthermore they ‘talk’ in different languages and at different sources (not only review sites, but also social media). It’s so difficult for managers to keep up. Fifth tab: at Olery they say:” draw a line, so you know about everything that is said online’. It’s up to the hotel managers how to respond.