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Ergonomie : performance et satisfaction de nos clients

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par Annabelle Buffart & Laurence Vagner

Publié dans : Design
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  • DOWNLOAD THAT BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download Full EPUB Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download Full doc Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download PDF EBOOK here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download EPUB Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download doc Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book that can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer that is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story That Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money That the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths that Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
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  • DOWNLOAD THAT BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download Full EPUB Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download Full doc Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download PDF EBOOK here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download EPUB Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download doc Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book that can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer that is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story That Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money That the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths that Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
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Ergonomie : performance et satisfaction de nos clients

  1. 1. Ergonomie : performance et satisfaction de nos clients Annabelle Buffart & Laurence Vagner
  2. 2. Annabelle Front-end Consultant Agile Partner Laurence UX designer iKe Consulting
  3. 3. Ergonomie ≠ Design
  4. 4. Ergonomie + Design = ❤
  5. 5. Ergonomie web (...) a pour objectif de rendre les sites Web plus aisés d'utilisation pour l'utilisateur final, sans qu'il ait besoin de suivre un apprentissage dédié Design graphique (..) a pour objectif de créer des objets de communication visuelle (logotype, affiche, site web, etc.) Sources : fr.wikipedia.org
  6. 6. UX & UI
  7. 7. UX User eXperience analyse, personas, emotional design, use cases, stories, workflows, archi de l’information, wireframes, supports/devices
  8. 8. UI User Interface maquettes graphiques, interactions, versions mobiles, guides de styles, accessibilité
  9. 9. Dans la pratique
  10. 10. 1. Objectifs ● Business ● Marketing ● Développeurs ● Utilisateurs
  11. 11. 2. Use Case & User Stories Comme en Agile! User Stories https://fr.wikipedia.org/wiki/Diagramme_des_cas_d%27utilisation Use Case
  12. 12. 2. Personas Qui?
  13. 13. 4. Architecture De quoi ai-je besoin? http://www.renow.public.lu/fr/techniques-ux/tri-cartes-inverse/index.html
  14. 14. 5. Workflow
  15. 15. 6. Rédaction “ Less is more ”
  16. 16. 7. Supports Desktop
  17. 17. Multi-supports
  18. 18. 8. Emotional Design
  19. 19. Normaliser ces informations en impliquant des utilisateurs
  20. 20. Critères & bonnes pratiques
  21. 21. 8 critères ergonomiques de Bastien & Scapin http://www.ergoweb.ca/criteres.html 1. Guidage 2. Charge de travail 3. Contrôle explicite 4. Adaptabilité 5. Gestion des Erreurs 6. Homogénéité/Cohérence 7. Signification des Codes et Dénominations 8. Compatibilité
  22. 22. Exemple : gestion des erreurs Moyens permettant d'une part d'éviter ou de réduire les erreurs, d'autre part de les corriger lorsqu'elles surviennent. Protection Contre les Erreurs Mettre en place des moyens pour détecter et prévenir les erreurs. Qualité des Messages d'Erreurs S'assurer que l'information donnée aux utilisateurs sur la nature des erreurs commises et sur les actions à entreprendre pour les corriger, soit pertinente, facile à lire et exacte. Correction des Erreurs Mettre à la disposition des utilisateurs des moyens pour corriger leurs erreurs.
  23. 23. 10 heuristiques de Jakob Nielsen http://www.nngroup.com/articles/ten- usability-heuristics/ Visibility of system status Match between system and the real world User control and freedom Consistency and standards Error prevention Recognition rather than recall Flexibility and efficiency of use Aesthetic and minimalist design Help and documentation
  24. 24. Opquast http://checklists.opquast.com/fr/
  25. 25. Opquast http://checklists.opquast.com/fr/
  26. 26. Ressources
  27. 27. ● Ergonomie Web - Amélie Boucher ● Memento “Sites web - Les bonnes pratiques” - Elie Sloïm ● Mobile First - Luke Wroblewski ● Responsive Web Design - Ethan Marcotte ● Emotional Design - Aarron Walter ● Designing the moment - Robert Hoekman ● Don’t make me think - Steve Krug Livres et sites ● http://opquast.com/fr/ ● http://www.renow.public. lu/fr/index.html ● https://goodui.org/ ● http://www.alsacreations.com/ ● http://uxchecklist.github.io/
  28. 28. Exemple Pyramid
  29. 29. Remarques Architecture : 3 menus Affordance : Où cliquer ? Contenu caché Colonne “description” Manque d’infos : TBS code? Légendes des icônes Hiérarchie
  30. 30. Vous êtes aussi des UTILISATEURS.
  31. 31. Vous êtes aussi des TESTEURS.
  32. 32. Comment faire des tests ?
  33. 33. Heuristiques à faire soi-meme Utiliser les ressources précedentes Checklists Vischeck (daltoniens)
  34. 34. vischeck http://www.vischeck.com/ vischeck/vischeckImage.php
  35. 35. Guerilla testing avec des utilisateurs potentiels (collègues, amis, inconnus) 5 à 10 min autour d’un café définir un objectif observer : neutre & bienveillant prendre des notes / enregistrer l’écran améliorer
  36. 36. Tests AB En production Testez de grands éléments Fiabilité 5000 visiteurs minimum 100 conversions / variation Attention Nécessite jusqu’à 2 fois plus de développement
  37. 37. « 5 utilisateurs suffisent pour trouver 85 % des problèmes » - Jakob Nielsen Étude récente: 9 utilisateurs est idéal
  38. 38. Conclusion impliquer l’utilisateur tout au long du projet ● Taux de conversion ● Actions ● Performance ● Sondage ● Diminution des frustrations ● Travail en amont ● Impliquer l’utilisateur ● Impliquer les services!

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